In some situations they do not fully investigate the problem to resolve it and charge for their error and or incompleteness.
Legit Mechanics who can do more than just replace parts
Fair prices for the parts. Clean lot with a good variety. Friendly people. Keep up the great job there guys.
Does good work. TERRIBLE office skills, including answering phone and how they treat customers. VERY overpriced. They had me waiting outside for 75 minutes in the winter, because they locked the door went to lunch. I couldn't pick up my car until I got back.