I'm not a fan of the PCP side, but the PEDIATRICIANS are AWESOME. There's not one of them that have disappointed me in the nearly 4 years we've been going there.
My girls are in great hands -- they're thorough, attentive, and kind. Professional but real. I drive all the way from Cass County to this location because of their service and care.
The doctors are good but this office has the worst front desk staff I’ve ever encountered. Rude, unprofessional and SLOW. It’s easily the worst part of the experience.
I’ve been going here since I was about 12. I went in today for something serious. Usually I’m on the pediatric side cause I’m a teen. But today, the lady said I was going on the other side cause I’m pregnant. They told me they don’t accept my card, that the person I was supposed to see had no opening(after being told she had two open), then I got told they don’t accept new patients. Thanks a lot. Now I don’t have a main doctor and I can’t get seen much anywhere to help my problem before it results into worse. I wouldn’t recommend going here if you don’t like switch ups.
Things to consider when looking into this office
Cons:
*$15 after hours nurses line fees for each call
*Cancellation/No show fees
*if you don’t schedule a couple weeks in advance don’t plan On seeing your child’s doctor
*LONG waiting periods on the phone, for EVERYBODY extension.
I’ve taken my 4 year old here since he was a newborn. I used to like going to the office, I could actually talk to someone when I called in instead of waiting on hold for at least 10 minutes. You are constantly redirected to a voicemail for a callback or you have to wait for unreasonable amounts of time. I FINALLY reached my limit with this place. I took my 1.5 year old son in to the urgent care side of the office because he had a 102 fever, waited an hour to be seen, the doctor hardly looked him over and said it was just a virus. Later my son was still very uncomfortable so I took him to children’s mercy and they told me he had a DOUBLE EAR INFECTION! I was so upset I wasted my time at LSPG.
When you go into the office expect an extended wait then the doctor will look at the chart/computer screen 80% of the 5 minutes they are in the room, listen to your child’s breathing then be on their way. It’s just a routine to them and they aren’t truly evaluating patients. Please save yourself the stress and go to a doctors office where you are appreciated and not just $$$$.
So, my 2nd visit, was told I did not have an appointment. After 20 min of waiting, they found in my notes that I did have an appt that did not get put on schedule. Was told "we cannot accommodate you today, we can make an appt for tomorrow." This is after I had to leave work early. I told them I would find a new doctor. The kicker this was after a HARSH lecture from Cindy, the nurse practitioner, about not missing appts, etc on my very first visit. New doctor already found.
You can expect 5min visit with a doc then out the door with a script. They don't care about you, just give those pills. You better be a pharmacist or watch commercials so you know what to ask them for too! Would give zero stars.
Stay far away from this practice. If you care about the softer skills associated with practicing medicine and not to feel like a number, steer clear. The administration has no desire to work with nor keep patients, sending a clear message of where their values lie.
I've had multiple bad experiences here. My most recent one happened when I went in because of a sore throat. After swabbing my throat for a strep test the doctor came back five minutes later and told me it was just an infection and to gargle warm water and get rest. They collected a secondary throat swab just to be safe and told me to expect results the next day. No one ever called me back and so I assumed that everything was fine. Five days later, I had been having trouble breathing and my tonsils were extremely swollen - that was when the nurse finally called me back to tell me that the initial results were wrong, that I actually did have strep, and that I needed to start taking antibiotics immediately. A strep culture does not take five days, people!!! I was miserable when I could have been taking antibiotics early on and getting better all because the lab made a mistake and they forgot to call me back the second day. I can't believe my doctor didn't even call to tell me about this mistake and that it was just a nurse. DON'T GO HERE unless you enjoy staying sick! I know I won't be back.
Great service and good doctors. Urgent Care - In and out, no waiting.
We have had nothing but bad experiences with these providers all together. First when I took my daughter and 6 month old son in for shots the raintree pediatric gave my kids the wrong shots. Right there I never went back to them. The only explanation the nurse gave me was in sorry, it shouldn't hurt them. I started using the one off blue parkway in less summit which have had nothing but good experiences with until yesterday. We took our daughter in because she was complaining her ear was hurting. We got seen by one of the doctors that said well she is sitting at about a 5 out of 10. I wouldn't recommend antibiotics right now. Give her Tylenol and Advil to keep the pain down. If you notice tomorrow she hasn't gotten better or is complaining just call us. We won't make you come in. I will put a note in her file to call an antibiotic in for her. We made sure it wouldn't be an issue and we wouldn't need to go back in and he assured us there would be no issue. So my husband called first thing this morning to get something called in because she was in pain. When he got the messaging center they told him if you don't hear back from us within 30 minutes call back. My husband called back 2 more times with one time them answering and being rude and the next time they didn't answer and he left a message. He then decided since it was almost 11 to drive up there. He explained to them everything that happened the day before. Now he had to wait around in a sick lobby until they could reach another doctor to call it in. I can honestly say first thing Monday morning I will be dropping them and finding a different pediatric doctor. These two offices have the worst helpers. For people who are supposed to be in the field of helping sure have lost that touch. If your thinking about making them your kids pediatrician you probably should think twice.
So we're waiting to be discharged from Shawnee Mission Medical after bringing our daughter into the world and our temporary Pediatrician tried calling to schedule an appointment on our behalf. Lee's Summit Physicians Group would not allow the hospital to make an appointment okay, no big deal. We tried calling ourselves to make this appointment and we were put on hold for 40 minutes only to talk to a receptionist who schedules appointments. The scheduler then told us that a scheduler would call us back within 2 hours time to schedule after giving us the run around. The lady was also rude. We considered using them because they're close to where we live and our daycare but they will never see our business EVER.
Worst pediatric Dr. Office. horrible doctors. Missed diagnosed me and told me I had something terminally wrong with me, never had what they said I had, also had the rudest nurse on the planet I never would take my child here nor would I trust them to take care of any animal! NEVER recommending.
I love their urgent care. I have never had to wait longer than 10 minutes. Very friendly and knowledgeable doctors.
I bring both my children here. They each have a different doctor, and both are great pediatrics. Everyone is always so nice and helpful. I've brought my kids in for urgent care too, and we were in and out in 30min. I can always call them if I have questions and they also get back to me promptly. My children feel so happy coming here. They always make them feel better and not afraid. Nurses and front desk are also great!!
Just took my daughter in due to injury on arm and was instead handed papers stating they had terminated our "relationship" due to non-compliance with the vaccine policy back in June! This is September and I find out when I need them! Also, my kids have all needed vaccines so this is all bs but at least I know that patients are not important to them.
I've called the Blue Springs location and the Lee's summit location for the last two hours at least 10 times trying to get my daughters vaccination records All it does is ring and ring, no options no one picking up nothing It is also 3:00 no reason for this..
Minus 10 stars!!! Worst doctors office experience EVER! They didn't even listen to my fiancé lungs even after telling them he smoked and it had been at least 7 years since he had been to see a doctor. REFUSED to do any blood workneeded to make a separate appointment!!!! REALLY???!!! He had a SEVERE case of shingles in his eye and head and eye specialist said he needed to see a general practitioner for the optic nerve pain and severe migraines. Cindy ALDRIDGE DID ABSOLUTELY NOTHING FOR HIM!!!!!!!!!! Told him not to stress and go to his happy place!!! SERIOUSLY????????!!! When you haven't slept for 72 hours straight due to the instense pain??!!! Refused to do blood panels after not being in a doctors office for over 7 years??!! Something is SERIOUSLY wrong with Cindy Aldridge and this office. He has been off work for almost 2 weeks and no income and we paid $40 for ABSOLUTELY NOTHING!!! Cindy Aldridge should be ashamed of herself and Lee's Summit Physicians Group should hang their head in shame to have such a cold hearted, cruel, unconcerned, judgemental member on their staff!!!!!!!!! Even the Saint Luke's emergency room doctors told him it was one of the worst cases of shingles in the eye they had ever seen and he was going to be very lucky if he didn't go blind in his eye!!!!!! WE SHOULD BE REFUNDED THE CO PAY OR LET HIM SEE A REAL DOCTOR THAT WILL ACTUALLY CARE AND TAKE THE TIME TO DO SOME ACTUAL TESTS AND BLOOD WORK!!!!!!!!!
On the hunt for a new pediatrician! I have tried and tried to give this pediatrics group the benefit of all my doubts, but I am done. Docs never know my kids when we come in or remember their background, they have misdiagnosed both kids which ended up multiple trips to the ER, and a heafty bill. They charge for calling the afterhours hotline, not flexible with appointments and had so many issues with the front desk trying to get school paperwork up to date. And they wouldnt refill my sons pink eye prescription without a paying visit. My old pediatrician would also see both of of my kids in a single office well visit--Im going back to them, never realized how good I had it. Do not go to this place.
Dr. Gershon has treated my son since age 5, he's now 19. We love him and the staff at LS Physicans Group!
Find a new pediatrician for your kids. The people here do not care.
Also, Natalie and her supervisor with scheduling are absolutely unprofessional and rude. I have never seen more unprofessionalism displayed by an office before.
I have came to Lee's Summit Pediatrics for the last 3 years, with my oldest son. Of course having another child instinctively they were my first choice for my second also. I have never gotten a flu shot for myself, or my oldest son. So the same response would be for my youngest also. My 3 year old went in for a physical today and my 6 month old needed to have a wellness check up. My 6 month old missed the 4 month appointment due to the office telling me he wasn't needed to be seen until 6 months. Because of this, he was behind on shots. They asked if i wanted him to have a flu shot and I said no. OF course i put my trust into the dr i told this to Kailey Wilson? I don't remember, she's not even on their list of doctors. Coming to find out, after all 6 shots given and one oral they gave him the flu shot ANYWAYS. It's uncalled for, and mistakes like this can't be acceptable. I'm filing a complaint. with the missouri board. It's assault. and a violation of the CDC. I am LIVID.
I have called twice now to refill my script which requires a paper copy every time and nobody calls back. The doctors and staff are excellent but I do have that one problem which is quite frustrating.
I really like Dr. Robb, but I have had several issues with the office. The latest is a prescription with a new insurance. It was issued the 3 rd. of March and still not refilled by the 29 th . I can talk to everyone very promptly, by phone, except the Doctors Office.
Been taking our firstborn here for 7 years, and now our second born. Love the staff and low wait times. Never have a problem getting in, and can schedule appointments online! Highly recommend this office!