I made a warranty work service appointment several weeks in advance. They were going to replace the thermostat (I was told on the phone they had one in stock). Second priority was a malfunction in a slide operation. I dropped the RV off on a Thursday morning at 10:00 a.m. as scheduled and came to pick it up the following Monday at noon as scheduled. I was told that they didn't get the thermostat fixed as they didn't have one after all. The slide malfunction was dismissed as a manufacturing issue so that wasn't fixed either. The only thing they did do was replace the refrigerator door that I brought in from the manufacturer. I would have done the door myself but I thought I would have it done under warranty. I would not recommend lazy days RV in Ramsey Minnesota for service work. I ended up calling the manufacturer about the slide and sent pictures. I then stopped at another certified warranty service place that made a modification to make the slide work flawlessly. They had it done in a couple of hours.
We were treated with so much respect.
Brian was our salesman. He was quick to get back to us. He listened to our wants and concerns. Thanks Brian!!
Always pretty nice to us no most of the time. Sometimes a bit pricey. Better before all the staff shakeups.
Camper leaks. Door doesn’t shut … camper is a piece of junk … called to get help was told basically stuck with it …. bring in for service… on 4 th of July weekend!! Soo this being the second time we were going to use it and it leaked the first time. General manager just blew it off to people below him …
Never should have gone to Lazy days!!
Should have listened to other people!!!
Don’t shop here! No customer service
Excellent, over the top, attention to our recall situation and a few other questions we had. Recall taken care of in a few hours while we waited in comfortable surroundings. Always pleasant, helpful and professional. Thank you!