Lake Trust Credit Union

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• Anynomous

  15 May 2017

  Friendly staff, quick and exceptional service. Great rates on car loans too.

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• Anynomous

  22 November 2016

  Dan Valley set up a vehicle loan on our 6 year old Chevy Traverse. Who knew that you could take out a loan on a paid off vehicle? The loan closing went smooth and it was fast and easy. Thanks Dan, Andy

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• Anynomous

  07 April 2016

  Tryed to open a account today (4/6/16) and waited a few minutes until a guy came over asking how to help and told him, a woman then came in and said she wanted refinance mortgage or something. Waited another 20 minutes or so and a woman walked past and started helping the mortgage woman out. Waited to see if she'd talk to me but nope walked by again.now there was 1 woman seemed manager helping a couple and 3 or 4 behind the teller counter. So i informed the guy i talked to that i was leaving and the assumed manager asked me if i needed help and told her no that they seem like they had bigger fish to fry, wished her a good day. I really went in to get a car loan but kinda pissed since i left work early to go. Worst customer service ive had in a while.

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• Anynomous

  27 February 2014

  Lake Trust is the most disorganized bank on earth. Avoid them at all costs. They failed to apply my loan payment to my loan. I got a late notice. I called and asked them to apply the money from my account to the loan. Money that had been in the account for the payment for two weeks. Then, I get another late notice. I call them and they tell me that I refused to allow them to transfer the payment when I called. Really? Then why did I call you? They then wanted to argue with me instead of applying my payment yet again. I called back and the person I was speaking with hung up on me cause I yelled at him. Well, if you are that stupid, you should expect to be yelled at. So I had to call back and an intelligent person actually helped me and transferred my payment. I hope.

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