Kuester Real Estate Services

Location :

153 Crossing Way #102, Boone, NC 28607, USA
Added by Jopie, at 07 August 2016

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• Shannon Yates

  15 October 2017

  This company took away part of my security deposit due to previous damages that I told them about and reported to maintenance. When I first got to the apartment, there were several damages-none which were fixed. There were also nails sticking out of the carpet at that people kept getting injured by. Overall, it was a very poor experience with Kuester. I would not go through them again.

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• Mus Sum

  09 October 2017

  First day I moved in the walls were still smudged from the last person in there. There were nails in the wall and a hole in the bathroom with mold growing out of it. Maintenance takes forever and never comes on the first call. Sometimes maintenance does not show up at all. They seem more concerned about guests accidentally not parking in the visitor section than other major problems. LMS is the service they use to boot cars which is a shady and unprofessional company.

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• Taylor Elliot

  01 September 2017

  Really wish i had seen these reviews before i signed my lease. Thank god its over. Lived at highland crossing. Where do I start? Never parking, non-existent water pressure in bathroom sink, appalcart stop is down the huge hill so walking back up it is absolutely ridiculous, only got 1 key on move in day (supposed to get 4) one of which is to get in the clubhouse which makes our rent higher, never got it, tub plug was broken, apartment was filthy, have to email manager a good 10 times to get a response, wooden stairs which just looks weird, workers never have any info to answer your questions, not a lot of closet space, maintenance request never get done, thought i was only going to have 1 roommate another showed up on move in day.visitor parking is very limited all the way in the back, small tubs, it was nearly impossible to lock the front door, went to office many times, never got fixed, and no cabinet space in kitchen. I think that covers it all. Happy I don't live in Boone anymore.

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• Jake

  13 August 2017

  Maintenance came to repair A/C three times and it still never worked. Gave me the wrong keys on move in. New bill payment system repeatedly overcharges with no customer service to help address issues. Landlady is rarely available. Overall poor experience so far, just moved in a few weeks ago

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• Jon Solomon

  10 April 2017

  I wish I could vote zero stars it was so bad.

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• Dan Dixon

  26 February 2017

  I give a one Star review to any business that uses LMS for their parking management. If you want to be assaulted and threatened park in one of the lots they patrol. It does not matter if you are parked legally or not they will boot your car, then overcharge you to get the boot removed.

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• Anonymous User

  14 January 2017

  Horrible management. Cant say enough bad things about them They assigned the same room to me and another girl Another guy I know who lives there was supposed to be in one apartment and they put him in a completely different unit If I hadn't called and gave hell for multiple days in a row before moving in, I wouldn't even have been able to move in. They were also rude to me on the phone. Since another girl moved into MY room, I found out the other available room in the apartment had dog poop all over the carpet, destroyed walls from the dog, the toilet and shower were both broken, and the main apartment area was not even cleaned out 2 DAYS before I was supposed to move in. The shower and toilet were still broken when I moved in. After all this, I arrived and they still thought I was supposed to be in the room that they had assigned to me and the other person so they gave me the wrong keys. They takes forever to respond to emails.They have one lady managing multiple apartments and she does an awful job. The only reason I am living here is because the apartment itself is nice looking and they allow pets, but if you can avoid this place, it will save you a lot of time, stress, and frustration.

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• Jared Drake

  09 November 2016

  Tons of space in the apartment and it's up to date. Really bad service when it comes to upkeep and pretty pricey.

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• Shannon Marzouk

  14 August 2016

  Horrible service. People are rude. They cut me the wrong keys 4 times in a row and I'm still waiting on a key to my mailbox. They were extremely rude to me when they were the ones at fault

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