Very professional. They helped with a Navien Boiler/Combo system that was in the house we recently purchased. It was an expense we were not expecting and as for any homeowner, we were not happy about that. It was a very challenging situation that had to go through manufacturers warranty and some more trouble shooting once the unit was replaced. It was definitely not simple for them or for us as the home owner. It required multiple service calls, but I was very happy with the way they handled the situation and saw our case through until the problem was resolved. The Service Techs were professional and polite. Overall, I was satisfied with the final outcome.
had heating issue at my aprtment and called my landlord he had kool temp install it . when he call they were there right away see what problem was matt was very professional and knew what issuse was . they do good work
Thank goodness for this place. My 4 year old Mitsubishi split AC wasn’t cooling properly. They were able to come out within 2 days. Matt took apart the inside unit and fixed it all up. It’s cooling like it’s brand new again. It’s been so hot , I would have paid 4x what they charged. Great work.
Bob arrived on time and inspected our 23 year old Lennox air conditioner they installed in our attic along with duct work. This was the first time we had the AC inspected in 23 years. They replaced a capacitor in 2009, which is the only problem we've had with it. He found it in reasonably good shape and recommended turning it off when cutting the grass because the coils had a lot of grass clippings in them.
Our AC has been running well, but it's 23 years old and we were wondering if it needed to be replaced. Bob didn't recommend replacing it but would have if AC was health-critical. He did warn us that replacing it would take a lot longer in the hot weather, and told us that the capacitor and fan are wear items that are replaced separately from the unit itself. He also discussed other possible repair issues and gave us broad cost estimates for them.
Bob was friendly, personable, and answered every question we asked and some we didn't. We're very happy with KoolTemp and Bob. I don't remember how we found them 23 years ago, but I'm glad we did.
We got our yearly cleaning done on the new system that Kool Temp installed last year. The service Man named Bob came and was friendly but also took the time to explain everything that was done