Long Home Products

Location :

300 Myles Standish Blvd, Taunton, MA 02780, USA
Added by Jopie, at 17 May 2022

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• Dell Etienne

  02 February 2023

  I’m usually lazy to write reviews but I think this one deserves the effort. I just had Nick Richards from Long Home products over the house to take a look at my bathroom. Nick was awesome. He was on time, very unassuming, easy to talk to with his big smile and the main thing is I didn’t feel any pressure to buy his products. He made me feel like he was a friend who had a lot of information to share with me. He picked up on issues with my bathroom very quick and gave a number of alternatives on how to address them - knows his stuff. I feel like i negotiated a good price as well. I ended up giving the job to Long Home. Great job Nick! Hope you’ll keep me happy after the work is done ✅

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• Michael Foley

  03 December 2022

  Met with Zachary today, and he worked hard to get us a deal that was a good fit for us as new homeowners. He gave us an incredible deal and although we haven’t locked it down yet due to other circumstances, I can definitely see us using this company in the future! Zach was very personable and not honestly we enjoyed his company. He taught us a lot about windows and which ones are good fits for us. We left the free estimate in a very positive mood. It was a pleasure to meet you!

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• Catie Gallivan

  30 August 2022

  I love my new shower! Thank you David, Mason and the LHP install team. My new shower exceeded my expectations and I will certainly be contacting you for future projects. I highly recommend this company, they are professional and very responsive.

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• Angela Snow

  07 July 2022

  I am so pleased with the level of customer service and information we were given today. Veronica and Mason were friendly, polite and extremely well informed and able to answer our questions. They explained everything in detail and really took the time to make my mom and I very comfortable with this massive project. I am so impressed with the transparency, integrity, and quality of this company. I would 100 percent recommend you guys and I am sure we will be using Long Home Products in the future. Thanks again to Veronica and Mason for helping us and I am excited to see the finished bathroom!!

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• Luanna Roberts

  24 May 2022

  Do NOT use this company! I wish I had read the reviews on them first. They’re mostly bad and I can see why! Sales pitch was great. Installation was awful! I had to keep calling them to find out where and when this was happening. When they installed the tub the workers cut our electrical to the bedroom. The ceiling leaked during installation, which they “fixed” and said it wouldn’t happen again. Look at pics. I asked them to install my spring tension shower rod using the tension and don’t screw it in. Yup they screwed it in and it’s too far in but now I can’t move it because it’s drilled in.
  
  Fast forward three weeks and lo and behold the ceiling is dripping! Like DRIPPING. Three hand towels soaked! Of course it’s a Saturday and I have company coming over. After numerous phone calls, with no voice mail, and me not being so understanding seeing how I paid 11 grand for a new tub and enclosure, didn’t expect it to leak, I did receive a phone call on Sunday. She said I’ll set up an appointment. I told her I needed someone first thing Monday as this was my only shower! Did anybody call me Monday morning? Nope. I had to call them.
  
  I wrote to the district manger who did call me and said geez really sorry you had a bad experience. He sees that my case is closed and I said my ceiling needs repairing. Oh yes he says, I’ll reopen it. When they come to fix my ceiling the painter thought he was only painting even after I sent the pics. So he “fixed” it and left paying for my husband (which didn’t match on my brand new ceiling).
  
  An expensive, extremely frustrating experience. I have NO clue how they’ve stayed in business.
  
  As you can see my other posts I give both great reviews and poor ones.
  
  The irony in all of this is that their claim is to be #1 in customer service. I would have to see what #2 would be.

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