super rude and overly priced. no microwave either. smells like fish
Nice place go every year
Would be better if they had a refrigerator and microwave in the rooms.
As a person who really hates crowds, this is one of my least favorite hotels. I have never stayed there, but been there several times in the last 6 years for conferences. The conference areas are always very nice, clean and staff is great.
It's just too darn big for my liking. Elevators can be an absolute nightmare.
This hotel is nice but will be much better if room would have microwaves and refrigerators. Also would be nice to offer North Carolina State Employees discounts.
The rooms are nice and well kept but the staff could use some costumer service training. I came with a group during a conference. My room was not available for check in until 6 pm. There were apologies but no compensation or empathy for the situation. I missed dinner waiting for the room because I had a meeting set at 6:30 and hoped to change in advance. I asked at one visit to the desk to check availability if there could be a food voucher or something they could provide and at another visit suggested they could send cookies or something to my room for the inconvenience. Both times there was no response.
After leaving I realized something was left from one of our rooms (student trip). I contacted by phone and only was able to leave a message, I followed up with an email and have not yet received a response from anyone. Professional courtesy is to respond in some form within 24 hours whether there is a resolution or not.
When the nature of business is a convention center, staffing should be prepared to handle large groups of people so that everyone can receive service by the appointed check in time which is 3pm. Some concession should be made when that is not possible and the customer is inconvenienced.
The hotel was okay, great for conventions. the rooms are a nice size the views are okay and they look good but I will say their beds are not the most comfortable and I left my Kindle fire in the room,I know I left it there and they said that it was not there. Ultimately it was my fault but I would hope they could hire more honest staff!! I was disappointed in that and they made zero effort to rectify the situation. More or less like too bad so sad for ya. Then I had some $7 erroneous charge on my account, not sure what that was for. I have stayed in much better hotels in my life but it was convenient to be able to go from room to classes with out going outside. The restaurant in there is fantastic and the prices are not bad at all.