We were told they we be by our house at 1pm. We were then told between 3-3:30. I called at 4pm after hearing nothing and they said they would be here as soon as they were finished with their project. At 5:30 I called and got no answer. Left a message and now it’s 8pm and still haven’t heard from them
On the whole, the experience with JB's was unsatisfactory and I would not engage them as long as a someone more responsive and reasonably priced can be found. Although I had decided not to leave a negative review, because they ignored my calls and emails to return and make a lasting repair I wanted others to know. About 1.5 months ago, they worked on my less than 3 year old furnace for 2.5 hours and billed $445. I thought this was unreasonably high ( a part was covered by warranty) but paid promptly without complaint. Then the furnace stopped working again in December and the company didn't respond to multiple calls and emails. Bottom line, I paid JB's $445 for a repair that lasted about 45 days.
Had them install a A/C system for my house and they put in a 3 ton condenser and a 2 ton air handler which is undersized. It would run for 17 hours a day. I called and asked them to correct the undersized unit and they told me to buy a mini split to make up the difference , get better sealed doors and windows ( which are new ) and keep my doors closed. If I had people over or used my oven it would never shut off . Stay away from them.
This company is awesome! They're there to help and not just in it for money. Johnny is an amazing tech, so kind. Candance is an amazing person and I always enjoy talking to her! Call them they won't do you wrong!
Called Friday at noon was told someone would be out that afternoon, if that changed would let me know. I got off work early to meet the guy & no one was there. I called & receptionist said they were stuck in traffic. I asked her if she would call them to get an estimated arrival time & call me back & she said she would. Never heard from her & no tech showed up. If they start out this flaky how can you trust them.
WOULD NOT USE!