About
Location :
Added by Jopie, at 15 March 2017
Opening Hours
- Monday 7:30 AM – 7:00 PM
- Tuesday 7:30 AM – 7:00 PM
- Wednesday 7:30 AM – 7:00 PM
- Thursday 7:30 AM – 7:00 PM
- Friday 7:30 AM – 7:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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15 Reviews
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12 November 2017
Five stars for Ariana Miller from the Dock family. We held off buying another car because my husband is disabled and was unable to help with the decision making. Ariana was there to help me find a really nice Jeep Cherokee Latitude that was easy to drive and could accommodate my husband. She explained all the options the Jeep had to offer, showed me how everything worked, and assured me she was available to help anytime I needed it. She was friendly, knowledgeable, and offered great customer service.
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05 November 2017
I've bought two trucks here, both times a good experience. They didn't pressure me.
The sales person was well educated on the trucks and packages. I haven't had any major break down. But the service department was good about being honest with wait times. And would let me know about upcoming maintenance so I wasn't blind sided when I came in and was met with a bigger estimate.response / report this review -
27 October 2017
I had the best experience with Melanie!!! She was very knowledgeable and had every answer to my questions. I will definitely be going back to see her very soon!! If you need a car go see Melanie!!!
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24 October 2017
I definitely received 5-star service from Shawn Strang and the team at Jay Hatfield. Shawn did his best to make sure that I got the best bang for my buck when purchasing my very first brand new care. I highly recommend Shawn and the Jay Hatfield Team.
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10 October 2017
I can't thank Keith and the others at Jay Hatfield for making this purchase of our new 2017 Dodge Ram such an amazing experience! These guys really go above and beyondeven 2 hours beyond closing time, to make a great deal for us! We will highly recommend them and this dealership to anyone! We love our truck and appreciate their perserverance in getting us the most for our trade-in and the best rebates possible! These guys rock!!
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12 September 2017
The guy you all need to talk to is Don Nading. Don helped my fiancé and I find us both vehicles. He always goes the extra mile to fit your needs and is always willing to work around your schedule.
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26 July 2017
Jay Hatfield- one stop shop. if you are looking to overpay for a car or truck; as well as being stiffed on a "Warranty" you will be completely satisfied.
I called to set up an appointment for a service (oil change & Inspection) yesterday, the computer has my name and vehicle. I told them today when I dropped of my Camaro Z/28 that this was covered under warranty.No one said anything to me that even though it's the "Gypsy Jay Hatfield" in Frontnec that the don't honor Chevrolet Warranty- just as Columbus, KS dealership doesn't fulfill ANY warranty!
Dealership in Frontnec said nothing, didn't call me after dropping my Camaro Z/28, took over 80 mins to change my oil. Voilà , I was given a Bill for over $70!!
Ignorance ensues, no one can understand that I would have changed my own oil instead of paying for cheap oil from the dealership!
My Camaro Z/28 has 8k on the odometer but the genius at "Gypsy Hatfield" thought I would rather pay for a service that any new vehicle would be covered under.
Lemon law doesn't cover these types of Car Dealers who believe not covering warranties increases their bottom line.
I will never stop at any business owned or affiliated with "Gypsy Hatfield"!!
The customer service is as bad as the Veterans Administration treats it's Combat Veterans; "Gypsy Hatfield" believes it can spit on it's own customers because the can just scam American taxpayers for a few Billion Dollars to bail them out again!!!
I use to pride myself in buying American! I will never buy another "American" automobile.
If I had to do it again I would have ordered a German Sports Car. As a wounded Combat Veteran I haven't been more disappointed in a American Automotive Industry and local affiliates - the unbelievable lack of Leadership in Management!!
Thanks for absolutely nothing "Gypsy Hatfield", it makes me sick that I can't count on a local dealership to honor the warranties!!!
"Gypsy Hatfield" is worse than a used car dealers- used car dealers at least doesn't promise A Bill of Goods that they won't ever deliver.
$77,000 + A Bill of Good = "Gypsy Jay Hatfield"response / report this review -
09 June 2017
Picked up my vehicle from service department yesterday. Less than satisfactory experience. I dropped it off 3 days prior due to leaking coolant and overheating. I explained this to a young and confused service writer and mentioned that they had recently replaced a defective head on this vehicle. 2015 Jeep Wrangler purchased new from their dealership in Aug 2015. I explained I had to add 2 gals of coolant/water to get the vehicle to the dealership. Received call same afternoon from clueless service writer suggesting I pick Jeep and drive it since part (water pump) won't be in for 2 days I decline offer. Repair was completed Thursday after Monday drop off. Radiator and overflow jug are both low of coolant and seem to have same mostly water mix which I added to get the vehicle to repair (can't be sure of strength of coolant mixture as my tester with 6 inch pick-up tube will not reach coolant in reservoir or radiator) I notice the itemized warranty repair parts list contains no coolant, hmm. A quick once over of vehicle shows no obvious coolant leak (that's a plus). However, the window washer jug was very low and one tire was significantly low on air. The icing on the cake was when I was showing the discrepancies to my wife (her vehicle) and she says "where is the plastic cover for the top of my engine?" Going back this morning and wondering if I should still purchase the new Silverado being delivered to Hatfield Chevy today. Finally, why is almost every 5 star review here on Hatfield Jeep by current employees??? Love love to discuss this with John or Jay.
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21 May 2017
So story behind this purchase. I looked on Oklahoma for let's say about 4 months before I decided on vehicle and model. My biggest hindrance was trade value. My 2011 ram 4x4 lifted quad cab no damage brand new tires 36000 and they were screwing on trade by about 3000. They also we're not discounting new vehicle at all. So it really affected how much I wanted to spend. This is after all a toy not daily driver. I got a great deal and they exceeded my expectations. I got a smoking great deal at Jay Hatfield in Pittsburg Kansas. They delivered it to my door financed and ready to go. Sight unseen I knew what I wanted and they delivered. Aaron and staff salesman were great!
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06 May 2017
Amazing customer service. Super friendly and I never felt pressured that I needed to buy one of their cars like most salesmen. Then I left with a 2007 Chevy Cobalt for only 1700 out the door! If youre looking for a good car for a good price, this is definitely the place to go!
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19 April 2017
Just bought a new Ram truck and the experience was very simple and straight forward. Will recommend this dealership to anyone in the market for a new vehicle. Thank you for everything you guys did for me!!!
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17 April 2017
Would not go anywhere else. Best dealership around. They go out of their way to take care of you.
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16 April 2017
The staff here is absolutely amazing! Wouldn't go anywhere else to buy a car. Thank you Bee, Mike, Aaron, and Jason for everything you did for me!
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07 April 2017
I will not go anywhere else to purchase a vehicle. Everyone there is very friendly and willing to help. It is always a pleasant experience purchasing a vehicle from Jay Hatfield Chrysler Dodge. I would highly recommend to anyone looking to purchase a new or used vehicle.
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22 March 2017
I just had a HORRIFIC conversation with Shawn Strang who approached me about selling me a car. Part of the conversation went like this after I told him my annoyance with car salesmen trying to "sell" me and take advantage because I am a female this transpired.
Me: 685 credit score, $2,500 cash down, needing to stay within $350/month payment on something with less than 80,000 miles no more than a 3 year note automatic and not a subcompact throw away car anything like that?
Shawn: Yep, I believe I have some options that may work for you.
You may need to have SOME wiggle room in your payment since you are only wanting a 36 month term. Maybe up to $400/month
Within 2 minutes of searching their inventory I found a 2012 Nissan Altima that would work even at a ridiculous 25% interest rate you can look for yourself people $11,856
Final Price
Exterior Color : Charcoal
Interior Color : FROST
Stock # : 727144A
Mileage : 64505
VIN : 1N4AL2AP7CN575633
I was ready to make a purchase today, but will NEVER shop at Jay Hatfield because of this very unreputable person Shawn Strang facebookDOTcom/Shawn.Strang1 The conversation went even further with him gaslighting me, telling me I was being rude when I called him out on his con. I asked how it was I could find a vehicle that fit my parameters without knowing their inventory but he could. He then stated that:
You want a 3 year term with expectations of a 5 year term.
folks look at my parameters it was well within reason to believe that something should have worked. This is simply unacceptable I was ready to buy a car today but couldn't even get Shawn to actually HELP me without him trying to bump me on payments WOWresponse / report this review
