Very good service and the people are always friendly.
I didn't care for this place and the way they treated me.
Was in a bind on a car issue, they helped.
Understanding, considerate, helpful, very good,
My recommendation is that if you get in a bind on anything with them, be open, honest, and transparent, communicate the issue and they will respond.
The customer service was impeccable.
Thru our issue.
Thank you very much!
I now have Chrysler 200 and I truey love it they made buying it easy. And the service team impeccable I say one thing its done!!!
Big shout out to Darren for fixing our flat tire within minutes. We were passing through town and in a hurry and they dropped everything to help us get on our way.
They are shady and all they care about is the sale. You're just a number. I wouldn't even consider going back or even recommending them to even my worst enemy. I'd give Fugate Motors zero stars if that were an option.
They work with you as much as they're able
They are somewhat friendly if you're looking to purchase a brand new vehicle. But if you are interested in a used one, they aren't very friendly.
Everyone at Fugate Motors goes above and beyond to make sure you are happy with your vehicle, no matter if it is new or used. They are very pleasant to deal with.
Excellent deals and everyone feels GENUINELY nice. Not the usual fake salesman type of people
I recently made a post/poor review on here because my experience at Fugates didn't go as well as I expected. There was miscommunication between members of the staff there and I that caused me to get very upset and be unhappy with working with them. I'm now changing my review. After making my post, I was contacted by Harold himself. He was concerned with why I had such a poor experience with him and his staff. He personally reached out to me to try and figure out what they did wrong and to see if there was anything he could do to make it right. He expressed caring about all of his customers and wanted to help change my experience. After talking with him, we figured out where the miscommunication was and I felt a lot better about working with them. I've lived in Springfield for 4 years and after talking with Harold, I couldn't help but think ," if I were in any other city and was upset with any other dealership, I honestly don't think anyone would have reached out to me to try and make things better and to figure out what they could do better" . but that's exactly what they did. I appreciate the fact that they cared about how I felt even after I had already made a purchase. That makes me think that they aren't just saying something to get a sale. I already purchased something. At this point they just cared about their customer and making things right and being aware for future customers. I really appreciate them taking the time and extra effort.