Hood depot is very unprofessional, their words are empty and meaningless. They don’t keep their word and treat their customers like trash. It’s so hard to even reach a manager if you trying to file a complaint. I’m going on 8 months still waiting for 7 foot hood installation. Now that is ridiculous!!!
Very very challenging company to work with. Poor communications extremely slow in execution (if at all). They have my money and the inaction is setting back Kai-Kai Farm's food service business plan. Would not recommend. It's so serious I will visit their office to see if there are real people there.
If I could give them negative stars I would. Sales team I’d horrible with returning emails or phone calls. Installation of hood system, and pieces of exhaust left all over construction site, have been waiting over one and a half months to have installation completed, with no response from Hood Depot with a projected finish date, which is delaying restaurant opening.
Would never recommend this company
.Roberts Bay Construction
CGC1504213
The whole process was a headache. I emailed many times to check the progress on the permitting, requested a site meeting I got no responses at all. I was scheduled a installation date without anyone speaking with me to set It up!! I didn’t receive all of my materials good thing I noticed! No project manager ever came to make sure all the materials were ordered or to check the progress of the Job. I was told a final inspection date which didn’t happen on that day. I still have old hood fans on my roof!!! Called about this 2 weeks ago and nothing has been done. I would recommend you use another company that actually communicates with you because it’s very frustrating when you call, email and get no response!!
Im so impressed and happy with all the team at Hood Depot! From the sales team on the phone, to the project manager that came to my location to make sure we ordered the right equipment, to the team that installed my extraction system quickly and correctly and even the Accounts team for fast responses and working easily to get my job done .. oh and the job was not only completed a day ahead if schedule but also under the estimated cost. I cant recommend this team enough!