Amazing choice! Definitely recommend and coming back!
This company canceled our vacation rental one week before our check in date. They had no sympathy and did not offer anything worthwhile to make up for it. We had to spend a fortune to change our flights and find a new place to stay at a different time. This was the worst customer service experience I have ever had. If you plan to book with this company beware that you have no rights and they can cancel on you last minute with nothing in return but a refund.
This was the most unpleasant experience I've ever had. I pack my family and drive 590 miles just to get there only to find out we could NOT stay in the condo i originally booked and paid for in advance because there were to many people (I made sure to list ALL my family when booking). They had no availability and didn't want to refund my money so they FORCED us in town-home in the middle of a parking lot (what a view -_-) and dirty at that. After a long day we wanted to shower and relax watch little TV but we couldn't NO HOT WATER, CABLE AND INTERNET. They came the next day and "fixed" the issue...NOT! When it was time to leave I called the office asking where to find the dumpster to drop off trash. He stated to load the bags in my car and drive to LA PAZ Mexican Restaurant and drop it there. OF COURSE I DIDN'T BUT MAN THAT REALLY STRUCK A NERVE! At check out the rep mentioned the owner did not pay for the cable/internet services. My thoughts were; who cares I'm checking out today. Overall i will NOT book with Holiday Isle again nor will i recommend anyone else to.
We stayed at Dolphin pointe. And you can find a review there to. Great price, great view. Very clean , maintained and we'll decorated. Supplied with enough of everything. .. definitely recommend
We rented a condo this week in Sandpiper Cove and the AC went out. After 2 service calls, (the HI folks were very responsive), they moved us to another condo (big upgrade). Very nice service recovery. Thanks to Holiday Isle, we will use them again.
Jack hammers in the condo below us at Inlet Reef 303. Really nice sound track for our week on the beach..... NOT! Gave them a 2 instead of a 1 because the condo is great, but not much of a way to enjoy it with the noise. Holiday Isle should have warned us or recommended a different unit away from the construction noise.
A family run business that truly cares about their guests! I would highly recommend Holiday Isle Properties for your next vacation!
We will definitely call Holiday Isle next time we go to Florida. We will recommend them to friends as well.
Holiday Isle staff accommodated our special requests with a smile. They always greeted us warmly. They loaned us DVDs during our stay from their library, gave us free passes to local kids' attractions (worth over $80 to us), and responded promptly when the condo was missing one wine opener.