Nice place! Very friendly staff with good internet connection. Parking lot is pretty bad and phone reception inside hotel is bad but you can pick up reception outside and at Windows.
This hotel is a very nice budget option. The hotel staff are polite and helpful, the rooms are relatively clean, and everything felt well-maintained. A good choice if you're passing through the Hazard area.
This Holiday in express gets 5 Stars. Its clean, the staff are very friendly and professional. My room didnt have a fridge in it. I asked the front desk for one and they had it delivered to my room in under 5 minutes. I usually dont give hotels 5 stars because there is always something that could be improved. The only thing i noticed was that my bathroom smelled like old cigarettes. However, this hotel has the water pressure turned WAY up! Low water pressure is always a pet peeve of mine. So this place gets a big high five for high water pressure and good shower! Keep up the good work!
The ladies at the desk were so friendly and helpful. Made us feel very comfortable.
Fast check in, clean well appointed room, good breakfast, easy to find but set apart somewhat which keeps down immediate traffic.
The location is great. Straight across the road from Wal-Mart and a bunch of fast food places.
After calling ahead of time making sure there was truck parking and a room available I get there 2 minutes later to nothing. No rooms were available and as you may know it's not easy to maneuver around a 40ft truck in traffic.
Dirty. It has been a long time since the carpets in the common areas have been vacuumed let alone cleaned. My room had a large stain on the leather chair which I spotted immediately upon entering the room. You pay for the holiday inn express name but do not get the quality you'd expect. Management and staff need to be replaced frankly.
Clean and comfortable. Breakfast was good and they have a breakfast area thats nice and comfortable. Only draw back was the pool was inside and not heated!!
I have rented this hotel on several occasions for my daughter's sleepovers for her birthday, birthday parties for my daughter, while my house was being repaired and we have always had a great overnight stay. This time was a little different. Not long after entering the room one evening we heard a knock on the door. Thinking it was some kids we had seen we ignored it. "Very" soon after ignoring the knock someone immediately proceeds to enter our rented room without me opening the door. I was lucky to have the extra lock across the door barring it from further entry. As my daughter and I were shaken I ran to the door thinking we are getting broken into. As I peeped out it was the cleaning lady. I slightly open the door asking if I can help her. She oddly asked if we needed more towels. Now to my knowledge, if u are renting a roomu aren't supposed to be just walked in on whether you work there or not???? Right??? Always has been great experience before. I don't know what happened. I'll probably start taking my business somewhere else.
Comfortable beds, good breakfast. But, hallways smelled strongly of tobacco smoke and cigarettes. The room had a faint smell, probably from the hall. Otherwise, it was nice enough.
Room was nice and clean! BUT if you have anything at any worth DO NOT LEAVE IT IN YOUR ROOM. My husband accidentally left my bathroom bag with a lot of high dollar cosmetics and hygiene items in it and when I went to pick it up everything that had good value was gone! Makeup with a total value of 200+ dollars and shower items are gone! They placed my razor in my bag from the shower but my body wash & shaving cream is gone. The integrity of the staff is very questionable so I will not be returning.
Always clean and comfortable. Great breakfast options and friendly staff. Wouldn't mind a little more water pressure in the shower but that's usually a given with any hotel. Will stay again when in the area.