Front desk very helpful great workers. For the management another story, they lack basic moral and ethical respect. Think there time is more valuable than anyone else. Don't realize they have choose working at a hotel as their final profession. I wouldn't support this business unless you think you're just naturally better than people if that's you then you're in the right spot.
I don't often give bad reviews. But this place should not carry the Holiday Inn name or price tag. The construction of the building is such that there is no sound proofing what so ever, you hear everything. They are remodeling the looks but not fixing the problem. I had issues with the WiFi that got fixed, hours later. The mattress I had a high spot in the middle making sleep difficult but rather than being able to sleep in a little to make up for it, construction work started promptly at 8:30 a.m. directly below my room with power tools on the wall connected to the wall behind my headboard. That's not a pleasant way to wake up when you've been tossing and turning all night. I expected a lot more for the $150 per night price range. But all I got was some pretty decorating and nothing that makes for a good night's sleep.
Staff was very friendly, rooms were ok. Getting a bit dated but not bad. Breakfast was very good
We were there Dec 23rd the guest service associate on nights was helpfull and very easy to talk with. The room was exceptional and breakfast was complete and delicious! We will stay the next time we come through!!^.^!!
I typically stay here for work. The staff is always generous and very accommodating.
Nice holiday Inn on the edge of town. Friendly staff, comfortable rooms, descent fitness center a nice pool area.
Came in without a reservation at midnight looking to layover for a drive. Extremely friendly and helpful staff. Hot breakfast was actually good. Not just "good for hotel food good" I mean actually good food. Everything was in order in the room. Very happy we took the break and chose Holiday Inn Express out of a handful of other options in Iron Mountain.
We stayed in a spacious, clean room with mini fridge and microwave. The indoor pool is nice, with a poolside shower. Free breakfast was good and a big plus
Excellent check in service. Since I arrived early into town, it was not check in time. Miss Alex at the front desk took my name and #. She said she would call as soon as my room was ready. She did and not only was it ready but so were my keys and check in form. She made it so quick and easy. Thank you from a weary traveler.
Great rooms. Breakfast couldn't get any better in the middle of everything it's perfect
Great rooms, friendly staff, and decent breakfast!
Good standard holiday Inn express
Our room was spacious and clean. The staff was very nice to us. I would stay again if we are in the area.
Great quality and consistent with the Holiday Inn Express brand