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Added by Jopie, at 26 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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14 December 2017
Attended a work holiday party at this Hilton. Conference/ballroom facilities were excellent and clean. Friendly and attentive staff.
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12 November 2017
I didn't stay at the Polaris, but rather attended a conference. The facility is nice, although the conference room was extremely cold, maybe at the request of the group hosting the event. They were completely out of coffee at the break, but we were able to purchase some close to the check-in area. Something was amiss with the carpeting that day--perhaps the carpeting was freshly installed? Bits of material from the carpeting we're clinging to guests clothing. Any of the items mentioned are easy fixes. I would certainly consider staying at this facility. The staff was friendly and helpful.
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08 November 2017
Very nice hotel. Bar area is small. Burger (ordered at almost midnight) was overcooked. Next night had the Reuben that was spot on. Conference rooms were too cold, but the food was awesome. I had an executive room. It was pretty standard and the bathroom was tiny. Some old (maybe moldy) caulk in the shower. Door was not seated correctly. would rattle at night when someone closed another door on the floor.
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26 October 2017
We had a meeting in a ballroom and breakfast and lunch in another ballroom. The light breakfast was wonderful. The coffee was always fiiled and hot and the station was well maintained. Lunch was buffet and the food was wonderful. There was ongoing maintenance with the food and used dishes. The halls were large and up to date. The hotel is stylish and well kept.
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22 October 2017
The check in staff was extremely polite. She explained everything that we needed to know. Felt very welcoming. The room was clean, beds comfy and plenty of plugs for electronic charging fory children. This hotel is located in a great spot near eateries and all kinds of stores so if you need to run and get something you can. It's also convenient to highway.
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22 October 2017
The staff are really nice and the facilities are really clean. My only complaint is that the thermostats in the rooms have their lights on all night and 4 of us couldn't figure out how to turn it off. The curtains also don't close all the way. When you need dark to sleep, and all four of us did, it's a real inconvenience. Otherwise it was great.
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20 October 2017
Although the hotel was clean, quiet and comfortable I must comment on the attitude of the staff member who checked me out this morning. She was beyond rude in a passive aggressive way.
At check out she told me I had nothing to pay. When I pointed out I'd had some room service things went awry. Ironic as I was trying to give the hotel money I owed them, you'd think that this would spark a positive communication, but quite the opposite. The receptionist developed an instant attitude. I am part of a large group staying at the Polaris and my colleague told me she had exactly the same experience with the same staff member.. I hope management at the Hilton read this review and rethink their policy in customer service and staff attitude to their paying customers. The experience with the charmless receptionist ruined my stay and tainted my impression of the establishment as a whole. It was a disgrace.response / report this review -
18 August 2017
Very nice facility. Queen beds are comfortable but not *the* most comfortable night ever - maybe they are due for replacement. Mostly clean with on-site bar and restaurant near the very spacious lobby. Electrical outlets underneath the lighting fixtures in the rooms don't accept multiple port USB chargers so it can be a challenge finding outlets for numerous devices. In room refrigerator is appreciated, as well as the quiet in-wall A/C unit.
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30 May 2017
We had great customer service and they were most helpful. Our first room smelled of smoke which was disappointing, but the staff was quick to respond and move us to a different room. The automatic bathroom light was bothersome and the lack of a bathroom fan was also bothersome. The breakfast buffet was lovely with wonderful service there as well.
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29 May 2017
Stopped into the lobby bar for a post-wedding romp. Decor is very nice, though the furniture has seen some party wear for sure. Seems to be a very nice hotel, though I cannot obviously comment on the rooms.
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21 May 2017
Beautifully decorated, rooms have always been clean and well appointed. Peter Thomas Roth toiletries, coffee/tea in room, and comfy beds. Room service is great! Patio with firepit is gorgeous!
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10 May 2017
The staff were very nice and accommodating. The building was very clean and the fire alarm works! There is a very nice open area for meetings and a really neat fireplace. Some great food and shopping nearby. I had a great time at the conference I went to.
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03 May 2017
Hotel was clean, rooms were a decent size, staff was friendly and professional. I was here for a wedding and none of us had a bad experience, though I can tell you that some of the rooms have showers and not bath/shower combos.
I'm mainly writing this review to compliment Liz in the lobby bar. She was incredibly friendly, makes a solid Bloody Mary (check 'em out), and went above and beyond to accommodate our large and boisterous group. Also, Liz somehow managed to convince my sister to stop biting her fingernails after almost 3 decades, so her powers seem to have no limits :-)
The hotel is across the street from a great bowling alley and a Dave & Buster's, so when our group wasn't at the hotel bar (or the wedding) we definitely had enough to keep us occupied. There are a few other activities in the area, but we didn't check them out.
Thanks Liz and the rest of the staff for a great weekend!response / report this review
