We decided to start raising chickens and instead of going to the chain farm-supply store down the road, I decided to give Hertzlers a try. I love supporting my local business owners. So when I was met with a cold, smug and condescending attitude, I was not only disheartened but shocked. How does a small, family owned and very openly religious business conduct itself this way? On my first visit, I asked for tips on raising chicks and was told to look on a website if I needed information. Thats it, no advice or suggestions, just google it. Against my better judgement I ordered chicks from them, these chicks came from a hatchery in NM and I could have ordered them myself, so much for local. When picking up my chicks I was repeatedly told that I came too early. How is that possible when they had called and told me they were ready for pick up? Both times I was made to feel as if I were bothering them, in the way and my business wasn't valued. The one positive note is that my chicks are all doing well, but that is more credited to the hatchery.
I have been to Hertzler's Farm & Feed twice since May of 2016. Both times that I went, I found the staff to be very accommodating and professional. I am new to raising chickens and had to ask questions. I got very good answers and the staff was very helpful.
Thank you very much.
Have been going to them for over 10 years. Great people with great products and animals. Hertzler or a chicken swap are the only places I get my chickens
Love, love, love
Dont get equipment serviced here. It takes months plus no call backs. Unprofessional & unorganized!
Good family oriented farm