About
Location :
Added by Jopie, at 11 February 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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16 December 2017
I recently brought my vehicle to them for repair after an accident the ladies at the front, Regina Maez and Kristine Spurgeon, were extremely helpful and more than accommodating. They also shown that they enjoyed their job to the fullest and their happiness was very contagious.
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04 December 2017
Love this place. They did a magnificent job on my car. The ladies up front are awesome.
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03 December 2017
If you want your car to come out one color stay away from Hernandez. I’ve taken my car there twice now and both times have been horrible experiences. First time my car came out a slightly different yellow and they said it just needed to bake in the sun, so we took the car home but failed to make it home because they didn’t put a clip in on the bottom of my car so my underbody shield/tray fell down and was dragging against the highway. Then another accident happened and we decided to give them another chance but this time was worse. It took them 3 weeks to replace my bumper, and when we finally did pick up the car it was 3 different shades of yellow and they again tried to say it would even out over time. It looked and still does look like complete shit, and the bumper wasn’t even put on right, and one day we needed to grab something out of our car and we opened up the truck and it was full of water so I asked them to get the water out and why it was there and they acted like it wasn’t a big deal. Then when I picked up the car and asked if they got the water out they told me yes but tried to blame the water being in my truck on me. My car didn’t have water in the truck when it was brought in. They also called me a few days after we picked up the car to tell me that they forgot to reset my sensors.
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30 November 2017
Awesome work! Friendly staff willing to help. Tried to be cheap and go to Maaco in Savannah. That place is a joke! Hernandez fixed those idiots work. And fast! Now I have a beautiful paint job on my bike. Thanks guys!
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21 November 2017
Initial impression:
The work on my vehicle has not occurred, still waiting on the insurance appraisal. However, the ladies in the office are amazing! My first phone call to their office, I was pretty much crying from all the stress of never been in an accident before. I have a service dog and needed to get him to the vet asap and they were on it with helping me get a rental within 1 hour of the vet appointment!! I don’t think I could have worked that fast at getting myself a rental if I tried! They took the stress away from being in an accident. They discussed options and educated me about the process that the insurance agent had not even mentioned such as a “diminished value claim,” especially since my vehicle is a 2017. They are trustworthy, honest, and upfront with you. There is no beating around the bush; they tell you exactly how it is or will be. They walk you through every step and take care of the whole process. All I really needed to do was be there, stand there, breathe, and accept my rental. Everything else was taken care of. I’ll update review after repairs.
Update:
My car was repaired. It looks and drives brand new again! They did a great job.response / report this review -
02 October 2017
Initial impression:
The work on my vehicle has not occurred, still waiting on the insurance appraisal. However, the ladies in the office are amazing! My first phone call to their office, I was pretty much crying from all the stress of never been in an accident before. I have a service dog and needed to get him to the vet asap and they were on it with helping me get a rental within 1 hour of the vet appointment!! I don’t think I could have worked that fast at getting myself a rental if I tried! They took the stress away from being in an accident. They discussed options and educated me about the process that the insurance agent had not even mentioned such as a “diminished value claim,” especially since my vehicle is a 2017. They are trustworthy, honest, and upfront with you. There is no beating around the bush; they tell you exactly how it is or will be. They walk you through every step and take care of the whole process. All I really needed to do was be there, stand there, breathe, and accept my rental. Everything else was taken care of. I’ll update review after repairs.response / report this review -
02 September 2017
They helped me with my accident with great detail. Helped explain the situation talked to my insurance cpmpany, extended my rental, and prevented insurance for forcing me to total my car which would put me $2000 in debt. Definitely best auto shop I've been to. If I need a shop again, I will go to them!!
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15 August 2017
10 stars!!!! First and foremost my car looks perfect, seriously PERFECT!!!!! I bought my car brand new so I had high expectations. They even detailed it for me. After my accident I got 3 recommended to go to Hernandez, so I expected good service , but what I got in return left me speechless. This God sent woman names Regina is AMAZING!!!! She did everything, all I had to do was show up. She filed the claim, made a reservation for a rental car. Had them come pick me up for the bodyshop, and kept me informed the entire process. And just reassured me that everything would be ok. She even informed me of additional things to do when your car is in an accident. The entire Hernandez team was friendly, polite, and extremely helpful.
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04 July 2017
Plz I'm telling you not to go this place they are in connection with particular shops that try to keep making money off people my car went in for repair and I took it with my gas tank on completely empty (didn't go in like that) things were missing and my tire had to low pressure so I had to get that fixed my self and when I called them about it all they said was it's not there fault like they are shady as hell for one the tire that was supposed to be fixed they flipped around and than it had a nail in it reminding you it took 2 full weeks to get my car back from there 🖕🏾🖕🏾🖕🏾
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30 June 2017
Great customer service and technical service. They discovered some damage my car had that I didn't know. They were courteous, timely, and proficient.
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19 June 2017
They are perfect, done business and worked with them multiple times. They make the process much much easeir.
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13 June 2017
Hernandez Collision center handled my repairs and the results were amazing. The staff was even able to reserve my rental and arrainge for my pickup while I signed the paperwork. The custom chocolate bar when I picked up my vehicle was topping on the cake.
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18 February 2017
Please don't make the same mistake I made. My insurance company dropped Hernandez because their work went from perfect to pathetic. I took my Chrysler 300C to them after a front-end collision with another car. Not my fault. They did a fine job except when they gave me my car back I had to have them adjust the hood and my forward facing sensor was installed without all the correct parts and it also wasn't set up. So once a year I have my car detailed and waxed.. I noticed that the whole front end that was replaced has spider web cracks all the way from the bottom to the top!! I have drops of paint that because they didn't paint it evenly there's drips all the way down the driver side bumper, also I'm missing all kinds of clips that hold the fender in place and the wheel well. I found all this out in under 5 minutes and another dealership that isn't even open for business so they hate you didn't even have a reason to tell me this other than they did a bad job. I have been nothing but nice and professional with them up until this point when they tried to tell me that I hit something with my car or somebody hit me. I constantly park in handicap parking there's no way you could hit the front of my car without hitting a big yellow Pole. On top of that after another body shot looked at it and explained how they would have bent it out there's no way the spider web cracking would go that high if somebody hit me and there's not even a mark on the car so how do you hit somebody without leaving a mark???. So now I took it to another body shop and they showed me how crooked my hood is my passenger door is Warped and there's no way they said that I was hit. They gave me a lifetime guarantee for their crappy work and when I took it in they tried to blame it on me!!! Even telling My Husband to just claim uninsured motorist which is a lie!! I'm not going to defraud my insurance company. So now I have an adjuster coming out to look at all their crappy work and I'm going to have to sue them. They didn't honor their work because their work is very bad I highly highly warn you to be careful and in fact I hate to say it don't even go here.
PS found this
Spider webbing is due to the paint not being able to flex so it cracks. I believe some paints have an additive that allows the paint to be more flexable I forget what its called. My friend does alot of paint and body work I can ask him if theres a quick fix and what you can do to prevent it.
So yes they lied.response / report this review
