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Added by Jopie, at 25 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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21 December 2017
Wonderful staff. Newly renovated rooms and a good location.
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08 November 2017
Clean, well appointed. Breakfast is very good. Beds super comfortable. We stayed here for 3 weeks while buying a house in town, and have all of our visiting family stay here.
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25 October 2017
Clean room and nice hotel. Decent fitness room. OK breakfast and location.
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09 October 2017
At just after one in the morning the phone in our room rang. My boyfriend answered it half asleep and the woman on the other end was yelling so loudly I could hear her. He was confused and just kept giving our names. I took the phone and was immediately being screamed at. I was told that I was in the room illegally and would be forcibly removed. I asked who I was speaking with and was told it was Kristina at the front desk. I was shaken, confused, and extremely angry. I went to the front desk expecting that the hostess would have no idea what was going on and this was some sort of prank. What I found however was Kristine and the couple that she was trying to check into my room. I asked if she had been the one who called me and she said yes. I do not have the words to describe the foulness of this woman’s attitude. I asked why I was being disturbed at one am and she proceeded to tell me that I had never been checked back in and it was not my job to explain to these people why I was stealing their room and inconveniencing them while they tried to check in. Apparently she had been able to get them another room and they quickly left. At this point I was beyond upset. When I asked to speak to her manager I was told, as she laughed in my face, that he wouldn’t be back until Monday. ( As a side note I had been told that this was one of their busiest weekends) Why was the GM no where to be found? I was told he wasn’t on call and there was no way to reach him until Monday. I know, and anyone in higher management knows this: a good GM is ALWAYS on call. What kind of establishment are these people running? Kristina or Kristine continues to yell at me and threaten to disturb my property so I began to yell back. She said I had never made a reservation in the first place, and that my boyfriend was not aloud to be there. So now is she not only threatening me, but imposing her own personal beliefs of some sort of traditional value on me. I had to literally yell at her in order for her to fix her own mistake. As I walked away to go back to my room she swore at and berated me the entire walk down the hall to my room. As I settled back into bed the phone began to ring. When we answered no one was there. The phone continued to ring the entire night until we finally unplugged it. Kristina then began to come and pull on and rattle our door the rest of the night. I was in utter disbelief that this was happening to me.
The next morning, after not sleeping at all, I got up early fully prepared to confront this woman again. I was terrified to leave the hotel believing my property would be disturbed while I was away. Not surprisingly she was no where to be found. When I told the new hostess the story I was told that while it was indeed Hampton’s error, there was nothing that could be done. She told us to call the GM on Monday, which we will be doing. I was so exhausted and had such a big and important day ahead of me that I did not feel like arguing it further. On Sunday when I went to check out I was offered no compensation and no apology. They had also ignored completely my three attempts, both over the phone and in person, to change my credit card. I couldn’t wait to leave. Hampton Inn ruined what should have other wise been a fun and restful weekend. Hampton Inn will ruin your vacation and they don’t care. I do not work hard and pay money to be treated like that. I have worked in customer service and cannot imagine speaking to someone in the way I was spoken to by Kristine/ Kristina. Also the GM being in the wind is unacceptable. I was harassed and sleep deprived by an employee for an entire night. At the wedding when I told everyone about my experience I was told I should receive compensation for the entire stay, and I agree. At least we had something to laugh at, as Hampton Inn and Kristina became the laughing stock of the entire wedding.response / report this review -
06 September 2017
Exactly what you'We stay in Hampton Inns because they're consistent. Nother terribly fancy, but it was a clean, quiet, comfortable room in which to get a good night's sleep. The parking lot is adjacent to a Sheetz, which is a bonus in my book.
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19 August 2017
The room was spacious for our family of six. Breakfast was always stocked and tasty. Staff was polite and helpful. Kids had fun in the pool. I would stay at this hotel next time I was in New Castle.
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24 June 2017
We needed a place to stay on our way back from Knoebel's. Our drive was 8 hours and decided to find a place midway back to Michigan. Found this lovely gem. We didn't arrive until 11:30pm. The front desk person got us checked in quickly and we were on our way to LALA land. Will definitely stay here again. We felt safe and the beds we the most comfortable on our trip.
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29 May 2017
The place was clean, well maintained, and the staff was friendly.
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22 March 2017
I have mixed feelings about this hotel. The breakfast was a bit better than other Hampton Inns that I've stayed at. Standard self waffle maker included with some form of eggs and meat for breakfast that's just a step above what you would regularly get at the Hampton Inn. My room is okay but my shower never got hot, only lukewarm.I'm not sure if it was only that room or a building wide thing. It's nice that the Hampton has spare things for people tbat forget things. They gave me a small toothpaste for free because I forgot mine. If it weren't for the lukewarm shower I'd recommend this hotel, there aren't many options in Newcastle.
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01 February 2017
Beautiful rooms. Excellent staff. They ONLY had bathtub rooms. No showers, no spa tub just cheap contractor tubs. No thanks! Most of America is fat and no one wants to squish into a tub, on vacation, to relax, on a mini trip EVER!
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15 October 2016
It was very clean hotel. Lovely staff. Excellent breakfast. And exceptional decor. Really loved the time-frame for breakfast from 6-10. Helped me and my wife get the kids ready and still eat something. We will definitely stay again. However the coffee in the room was horrible. Extremely bitter. Coffee in the lobby much much better. It would be wonderful if they used Paul Mitchell hair products for their bathrooms. I have been to hotels such as the comfort inn. In lima, Ohio where they carried Paul Mitchell best hair product and was a wonderful find to see at my hotel in the morning when I went for the shower. Would be an added improvement to this hotel.
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02 October 2016
Hampton Inn Newcastle PA. Rooms are nice. Staff is friendly. Continental breakfast is very good. Unfortunately, the housekeeping staff forgot to leave towels! This was quickly handled when we returned to the room. Otherwise a nice, uneventful stay! I certainly would stay again and recommend any stay here.
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