Very clean, well maintained hotel. Breakfast was above average. Beds are comfy. Walking distance to food.
Clean rooms, friendly staff, jacuzzis larger than most hotels that offer it, very reasonably priced, sign up for Hilton Honors rewards
Rooms were very clean and the staff is very friendly and their breakfast is great and free
The Hampton Inn served it's purposes just fine, a place to lay my head between work days at an out-of-town client. It was conveniently located near the highway that took us to Grand Rapids proper for dinner that evening, as well as being near my client. The room was clean and the bed was comfortable, the breakfast was enough to satisfy but nothing spectacular. Would stay again if the rate was cheaper, ended up paying about the same for two nights at a nearby competitor, though we did get a group rate through our client there.
We use the Hampton Inn as our hotel for our wedding party. We invited all of our guests to stay there, and had a block reserved for them. Leading up to the event, the staff were wonderful, very communicative, and I had no issues. They were very willing to work with us, as we change names around and changed rooms around. Matt on their staff is absolutely excellent! When we did arrive, the person checking Us in was rather rude. That was a bit of a letdown, because we had brought them so much business, and we're really looking forward to the standard of Hampton Inn treatment. However, the managers were very open to discussing this, and I believe that they handled the issue appropriately. We also had an issue where we had had a room reserved, and they had me, one hour before my rehearsal dinner, checking out of the room I was in and switching me to a completely new set of rooms. This was a huge inconvenience, and a lot of stress that I did not need. This was because they had had an error with the bookings, and they had someone else in that room. The room they ended up giving me was great! However it was just the stress and drama of moving. Also, they had agreed to hand out the goodie bags for my gas as they checked in, and they did not remember to do that until reminded. Overall, I thought that their managerial staff was fantastic! The hotel was beautiful, the rooms were very clean, and it was a great experience. The only small issues were the ones I have listed, and the staff worked well to handle those.
Very nice place to stay! Reasonable rates, very clean, and for the most part beautifully updated. The room, especially the shower was a bit small, but the room overall was cozy.
Delightful staff, very friendly and always asked if we needed anything. Room very clean. Enjoyed breakfast! Will stay again if my husband needs to work in area again.
Pretty good location. Has access to the highway for easy on and off plus a number of food options. Only downside is that it is currently under a exterior remodel so quite a few parking spaces are being taken up by heavy equipment
We used the banquet room for a party, although the room needed to be vacuumed and some dust wiped off of window ledges the front desk personalty/(Dorothy ) got someone to come and vacuum right away and she personally wiped the ledges. The staff was very accommodating and friendly. We had a great time and I would recommend using the Hampton for all occasions.
Clean rooms. Newly remodeled. Great breakfast. Friendly staff!
Hotel staff can't even answer how fast their Internet speed is or if they have NBATV in their channel lineup, before booking.
I can only imagine how helpful they'll be with other matters.
Not going to find out. Plenty if other hotels in the area.
Very clean, very quiet. Super friendly staff. Super comfy beds. Can't hear neighbors or doors being closed. Breakfast was delicious and plentiful. Will always stay here when we visit for Thanksgiving.
Went for work. As a motor coach operator I travel a lot for work. I stay in a lot of very high class hotels. This particular Hotel was very clean and comfortable. Front desk staff was amazing, and very helpful. Breakfast in the morning was delicious. Highly recommended.
Nice hotel. Lobby is modern and comfortable. Rooms have been recently remodeled (as of November 2016) and are very nice. Plenty of outlets and USB ports. Shades for the window don't block all of the light, so it might be difficult to sleep in late. Outside of the hotel is currently being remodeled, so there is some construction noise during the day (don't expect to sleep in late). The shower is very narrow and the shower head is pretty weak. Not a lot of water pressure.