I just leased a Mazda 3 over the weekend. We went in sure of what car we wanted and how much we could afford and they made it happen for us. The experience was pleasant and we didn't feel pressured. The salesperson and the financing person were both easy to work with. I would lease from them again.
Gerald Lagonde greeted my sister and I with a smile and proceeded to make my leasing experience a breeze. He was always available to answer any questions that I had about the leasing process and partnered with his mgr Mike to make sure that I got the best service and the fairest deal possible. I highly recommend both Gerald Ligonde and Mike Neal at Gunther Mazda for a stress free leasing experience!
My wife and I decided to give the dealer a second chance after having a very negative experience there with another sales person about 2 months ago. I went in expecting a regular to similar experience to our previous visit.
Glad we went back! Nick was amazing from start to finish. From a warm greeting, to great showmanship, to a spicy negotiation, to a handshake. It's one thing to be good at what you do and service a customer well. It's a completely superior ball game to recover a previously very dissatisfied customer. If you are car hunting, I highly recommend reaching out to Nick for your visit.
Anthony my service adviser was right on time with my scheduled visit. Needed warranty work and a service recall for the rods on lift gate. 2 hours later all work was completed. Timely and they also provide a free car wash with service. A good maintenance department.. I recommend servicing .. and ask your questions regarding what is being done to vehicle and why.. Anthony will answer all your questions.
This place isn't what it used to be. Greedy owners that have made a small fortune however that fortune is not enough. The sales team couldn't care less. That is trickled down from ownership. Good luck people
You are correct there is no reply. Some things are better left alone. I bought 7 cars from the Gunthers and with the last one it makes it 8. There will not be a 9th. We live we learn. Greed is entirely too much for me to handle.
I purchased a Mazda 3 5 door in August of 2015. The associate was less than knowledgeable. A few weeks after the purchase I was contacted by Mazda themselves saying they saw a mistake in my APR rate so they fixed it and paid the first 3 payments. Then a few days later I receive a check in mail for being mistakenly charged for a new tag when I had clearly transferred my tag from my previous car.
Now we went back just to test drive and ended up interested in buying. The associate at first said he was waiting on a response from banks, then the banks were closed. Finally we get "approved" and the deal goes through. We had the car for a week to find out that we were never truly approved. Not only did we waste time but our previous car was disposed of. We are getting a check for the value of our old car but not happy with the way things were handled.
I was only thinking about having a look and see what my options were, Nick greeted me at the entrance when I arrived, and walked with me to my chosen car at the end, all done within hours. He is professional, efficient, knowledge, and helpful. In fact other staff working there are all very friendly. Highly recommend this place!
I have friends who get their cars serviced at Gunther Mazda, and one time, I met one of them there and was impressed with the service area and showroom. So, when it came time to look for a new car, I selected Gunther Mazda as one of my choices. I was lucky enough to meet a great sales rep there , Stockton Williams who is a man true to his word. All our dealings were professional, never pressured, and he didn't mind at all when I said I wanted to also look elsewhere. (I hadn't bought a car in 15 years so it was a whole new experience for me.) I did look elsewhere, but I came back to Gunther Mazda and to Stockton, and ended up purchasing a 2017 CX-5 from him. Since then, he has sent me helpful video clips that supplement the car manual and arranged for further orientation to the car's many several safety technical features.
Gunther Mazda's team have literally been a fresh breath of air! Tony, Ozzy and Gerald have helped me so much making my purchase and experience a breeze! They are really informative, very nice and truely care about the customers! I have been a loyal customer with Gunther Mazda since I purchased my first vehicle! I appreciate their great service and continuing to exceed expectations! They're awesome!!! Thank you guys!!!
Provided very good customer service and friendly staff. knowledgeable, professional. Will recommend. At first, I was skeptical since car dealerships can be intimidating but he made everything fairly simple.
My experience was great! I have Andi Rama as a sales representative he was very professional, personable and straight forward, I felt at all times he was honest and upfront with me. I recommend this dealer
Have leased from Gunther since 2011, have had a Mazda6 and a CX-5 now for a year, now the 6 is in the shop for a transmission change?? Going to be dealing with rental cars for maybe three weeks now. No one wants to deal with us. Ron the service guy is nice though. Not happy
Once again this place let's me down. Brought the 6 in for an oil change, had a coupon, but it expired. Tried to get them to honor it since I lease two vehicles from them ATM. Nope, refused to honor it. I think other Mazda dealers will have better service. Always disappointed when I come here. It's not like they would have lost any money, oil change is $55 and the coupon is for $40. Not a big deal to keep a customer happy and coming back for return business. Going somewhere else now when leases are up.
(Side note: they try to sell you air filters for $60 when Amazon has them for $8)
Update: Gunther now has free oil changes for three years and free car washes, they seem to be addressing the fact that just because you purchased a car from them, that's not the end of the relationship. Keeping customers happy after the purchase should be priority number one. I guess they are getting the message.
Side note: see Jodi, she is an awesome salesperson
Our experience to get my mom a new lease was flawless from start to finish with Gonzalo Estrada. He is polite and not aggressive like the usual car salesmen are! I would recommend him to anyone because he made the car shopping and leasing process run very smooth. I am a new client with Mazda and this experience has been amazing. Thank you to Gonzalo and I must say, every employee at Gunther smiles, and looks pleased to be working there which makes a huge difference in the ambiance. Thanks again!