I’ve been struggling to figure out a problem with the garage remote for my apartment. I came in, and the gentleman expertly helped me out and got me the right remote. Anyone who has trouble with a garage remote should go here.
Very rude people, they did service on my street, they parked on cleaning street time , I asked them nicely to move their vehicle for 30 minutes until the cleaning car will arrive and they refused and start cursing at me .
Shame for them . NOT GOOD PEOPLE TO SERVE YOU IN MY OPINION.
We have been customers of Flam's for over 30 years. When we were experiencing difficulty with our front door dead bolt lock, we didn't think twice, but immediately called Flam's. As my husband is not a "do it yourself around the house" kind of guy, it never even occurred to him the problem would be as simple as spraying a lubricant into the lock. The technician was here 30 seconds (literally) and we were charged the $79. service call. I inquired if there was not some kind of good will where we would be charged less than the $79. Though he understood, he said that's what had to be charged. After all these years as a loyal customer, I will not be using Flam's again. I certainly understand having to charge something, but not giving any leeway at all seems unkind and harsh.
I had no problem with the quality of their products or the service I was given however the owner of the shop, Jack Flan, does not appear to care about the health or safety of his customers. When I called to speak with Mr. Flam, about my concern, employee, Cory, told me that Mr.Flam no longer comes into the shop because of the coronavirus. When I followed up two weeks later, Cory told me that he gave my message to Mr. Flam’s wife asking that he call me but Mr. Flam never called. I sent him a follow-up letter and he never responded to that either.
My complaint is that the elderly employee who assisted me pulled down his protective mask when he coughed a very phlegm- filled cough and was less than six feet away from me. This was absolutely disgusting and dangerous. I was the only customer in the shop at the time. I have concluded that Jack Flam does not extend the same concern for his customers’ safety that he does for his own.
I won’t return to this shop.
I came in at 11:55 on Tuesday and purchased 3 garage remotes. I tested all 3 remotes and all remotes worked. The service I received and the quality of their work deserves a rating greater than 5 stars. I also requested service to change the locks on my new condo and I am sure that service will be if the same quality.
I recommend anyone in their area to use Flams.