About
Location :
Added by Jopie, at 13 January 2017
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
Gallery
Add missing information
14 Reviews
-
19 December 2017
I took my car in for oil change and tire rotation on Dec 9th. The gentleman who greeted me that morning (unfortunately I didn't get his name) was very pleasant and professional. The waiting area was quiet and comfortable. The jobs were done in 1 1/2 hours. This is the 3rd time I brought my car in for services. Each time I experienced great service. Will recommend this dealership anytime to anyone.
response / report this review -
11 December 2017
I purchased a 2018 Subaru Outback recently. Justin responded quickly to my emails and phone calls, which I appreciated. He was honest with pricing and fees. He didn't try to oversell the vehicle or promote higher trims. I was happy with my experience here, and they were very accommodating.
response / report this review -
28 November 2017
I'm currently leasing a 2015 Subaru Legacy. Over my warranty mileage, the blower motor was going out and was replaced with no charges to me. The staff was very generous, professional, and caring. I'm currently dealing with some life challenges and wanted to say thank you for making my day, a better day. Sincerely, Brian Anderson
response / report this review -
03 November 2017
I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subaru's. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did---3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing okay. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personnel gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falcone---only seen him on TV commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job!
response / report this review -
18 October 2017
We have been a Tom Wood family for years but decided to give these guys a shot. Not only did we get a better deal but our experience was fantastic and our sales person was knowledgeable without being too 'desperate ' for lack of better words. I will definitely go back to buy another car from Falcone! The commercials are correct, you do not get stuck with the stupid fees.
response / report this review -
02 October 2017
I recently purchased a 2018 Subaru Outback 3.6L. The staff was extremely helpful: Gary, Bert and John. Everyone is so friendly and laid back. I never feel pressured when I am in the showroom. Falcone is a great place from which to buy, service and maintain a vehicle. The lounge is perfect while waiting for service: Long's donuts, coffee, snacks, water and soda. Plus you have the option to be driven back to work rather than wait or borrow a vehicle. Falcone is great!
response / report this review -
01 October 2017
They said they were slammed and it would be a 4 hour wait as Mondays get crazy, but it only took 2.5 hours! The staff was friendly and the waiting room was comfortable. I appreciated the snacks. Wish they had hot chocolate year round since I don't drink coffee.
response / report this review -
29 September 2017
We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that time. Your price was reasonable and there was no pressure to purchase on the spot (or pressure at all for that matter). Everyone was helpful and able to answer any questions we had. Matt was wonderful and explained all the features of the vehicle in a way that I understood it. Overall, it was a great experience and I will recommend Falcone to anyone interested in purchasing a Subaru. Thank you so much, I love my new Subaru!!
response / report this review -
28 July 2017
I came in the first time after visiting another Subaru dealer in the area. I left there concerned but when I sat down with Bert I quickly knew this was the place I was going to buy from. He never pressured a sale today, was very respectful and was always very helpful in finding my perfect Subaru. I really liked how they focus on family and how buying a new car fits best into our family. I also did not have to barter for a good price. Bert gave me the bottom dollar for the car which when priced out to others in the area can't be beat. I will be buying my fiancé's car from them and will always do business here. I highly recommend them. You will not be disappointed.
response / report this review -
26 April 2017
When i bought my car here last May, I was shocked at how well I was treated because I have not had good experiences at any other dealership I have been to. Falcone gave me the deal of the century and I still love my car. I had a few issues that needed the service department to correct after I bought the car that I wish would have gone a little smoother, but ultimately this is the place that my family will continue to come back to for all of our car buying and servicing needs. It's so nice to finally find a mechanic and salesmen you can trust! :)
response / report this review -
25 April 2017
I came in for a routine oil change. I got much more than that with my visit. They staff recognized that I needed a 60k mile tune up. With this, they still honored my oil change coupon I had and gave me a discount for bringing in a pack of water, even though I didn't have it at the time (I brought one in immediately after I got my car back). I also expressed how my wheel was making a strange noise after repairs from a collision and that diagnosed and fixed it on site, free of charge. I even spoke with Mr. Falcone as he wanted to make sure myself and the other patrons were comfortable. I appreciated the kind service, clean facilities, and fresh Long's donuts of course. :)
response / report this review -
25 April 2017
I came in with a starting problem, unannounced. The staffed acknowledged my concerns, diagnosed and addressed the problem, and sent me away with minimal down-time in my repaired Forester. HooRaahhh! Mr. Falcone even came out and talked with me for a few minutes. Hot coffee and Girl Scout cookies were in the waiting area. Very pleasant visit.
response / report this review -
05 April 2017
Brought in my 2015 GTI for an oil change and my first service at Falcone since purchasing it. Steve, the assistant Service Manger, was tremendous. He was super courteous and answered all of my questions. He told me to take a scratch off and scratch it off before I swiped my card for the oil change and I ended up winning a free oil change! When I went back to my car, my car key had some trouble being recognized by my car. He changed the battery and for free and got it fixed in only a minute or two. I was really impressed by the service at Falcone and will definitely come back again and again!
response / report this review -
20 January 2017
Love the staff here. Reached out personally to inform me of a recall on my vehicle well before the letter arrived. Went above and beyond to ensure myself and the car was properly cared for. Everyone was also great when I purchased the vehicle in spring 2016. It was a no hassle, no pressure, no bullshit buying experience. Sat with Bob Falcone to discuss my trade in, and we came to an agreement that left us both happy. It was explained and discussed by a professional, not a number from a book. Vehicle service was fast and professional. Will continue to return here for everything my Subaru needs.
response / report this review
