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Added by Jopie, at 14 March 2017
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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8 Reviews
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05 December 2017
Absolute worst service ever. They have lost over $13,000 dollars of mine in the past week. They don't know where it is, but they are looking into it.its been a week. ZERO call back, I have called 3 times to leave messages to contact me. No return. Tomorrow I'm contacting state agencies as well as Federal agencies to get these idiots to do their job and give me my money. I have 6 accounts with these morons. I will be closing each and everyone of them. Don't waste your time with these worthless people.
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04 November 2017
This review is a letter that I sent to Elements Credit Union recently.
A little over a month ago, my wife and I were working with an employee on refinancing a new vehicle so we could keep all of our loans and banking in one location. That employee left Elements in the middle of the process, and Stacey McDaniel very ably stepped in, sensed my frustrations and had everything wrapped up in an afternoon. Elements matched an insanely competitive rate, met our duration and Stacey also suggested some additional add-ons that made good sense.
Fast forward to yesterday when I needed to buy another car. I was growing frustrated with the options at the dealership and kicked myself for not thinking to call Stacey first. In 90 minutes, without ever needing to see Stacey in person or sign anything in ink, Stacey put together an option that beat the best the dealership could summon. The process with Stacey was simple and painless, used the best available technology and had the guys at the dealership scratching their heads. The Finance Guy was not too pleased he won't be getting his kickback.
For the second time, Stacey literally dropped what she was doing and made things happen in my time frame. Stacey made the process as simple and effecient as possible and makes me want to continue to use Elements as my primary financial institution. Stacey is the best at what she does and I sincerely hope that you appreciate what you have in her.response / report this review -
04 November 2017
Wanted to pay off my HELP loan. Took 5 phone calls, couldn't write the check on t=your sight . They had problems with the system. Got a call back after 5 p.m., got to pay interest for an additonal day and then got charged $10.00 for them to perform the transaction. Very difficult phone system, have to use other branches that do not know your services in Terre Haute. I hope you read this, Lisa and Mark Your services are nowhere near a stellar mark. 2.5 hours of my time!
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01 July 2017
I worked with Elements for a first time home buyer mortgage. They have an excellent program and the ladies I worked with were fantastic. Great customer service to boot!
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02 June 2017
worst customer service possible! I would give no stars if I could. I tried to pay my car note and I was unable to answer a "security question". I wasn't asking for account info, I just wanted to pay my bill. the rep said that I can't pay unless I answer the security question. This is absolutely ridiculous. if a stranger wants to pay my bill, let them I have never heard of a company not willing to except payment, especially since it is coming out of the same account that I have been paying out of for over a year.
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30 May 2017
They offer great retirement plans - which you will need if you decide to bank here. 1 person on staff, plan for your visit to take 20 minutes or more.
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09 May 2017
Traded my vechile today. Tried to get my final payoff on the vechile but was told I had to have some kind of password which I never had even set up any info with these guys. To beat it all I haven't even made the first payment on the account and have them tell me we can't see your account when I had the account number in hand when talking to these people. Stay Stay Away
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21 March 2017
Would post 0 stars if I could. This credit union use to be wonderful when it was ELFCU, since they went public and changed their name to elements, it has gone down hill. The credit union use to be for the members, now they are all about the bottom line. They took out the ATMs that accepted deposits because it cost money, this is not convenient for people on the opposite side of the site from the credit union nor for the ones that work nights. The last car loan I got was a nightmare to deal with. The person that set it up, didn't set it up correctly, never responded to emails nor phone calls. Unfortunately other co-workers have had her and warned me (my fault for not asking for who did my other current loan, she was wonderful). Everything they said about her was true, incompetent, but they continue to keep her. It is disappointing knowing how they use to be and where they are now. Time to bank somewhere else
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