Awesome service! Very friendly. Great car selection. Unlimited Starbucks, hot chocolate and tea
Rust repair on roof. I was quoted $600-$700 and 4 days for the job. $638 so was within budget. Travis the body shop manager told me because it was a large truck and takes up 2 bays hes (Travis) having a difficult time working it in. Travis told me he would call and let me know the progress on 11-22-2017 he never called. After my truck being in their care for 25 days, I called to ask if it was ready he said you can pick it up tomorrow. When I arrived to pick up my truck the inside , dash, door panels, cup holders, carpet were covered in primer dust. Travis then asked if I could wait 15 min for them to clean it so I waited and upon leaving there was still white primer dust in the cup holders and on carpet.Travis blamed the unprofessional job on teenagers.If you are looking for a professional job please consider this review. He did say verbally he would guarantee the work .I hope this doesn't peel off in a year I will have to wait and see.
I had a mixed experience with this dealer's service center when my truck broke down while in transit to Chicago.
Pros: Troy prioritized my emergency fuel pump repair and impressively got the warranty repair authorized and impressively got me back on the road the next day.
Cons: Some disappointing gamesmanship with my bill that no consumer welcomes. After some protracted discussion Troy ultimately backed off the charges but his initial "explanation" for the add ons (three in total-some $200) was incredulous.
First rate experience from start to finish. Great pricing, and Arron Knisley treated us like family. He even called 3 days later to check up on any issues that might have popped up. Front wheel cover was a little loose and rattled, and he had it fixed that same day.
Thanks, Arron!
They were really helpful in explaining all of our options in getting a new vehicle. They were able to find the exact vehicle that we were looking for. And they kept in touch with us through phone calls and text messages. They were very understanding and friendly to work with. I am glad that we chose Eby Ford as our dealership. Thank you very much Chris and Angela.
Excellent customer service and very easy process in purchasing a vehicle. Alex and Thad were great in getting me into a car within my budget and the whole deal was pretty much done through phone and email. Very pleased and will be going back when we need to purchase another vehicle.
Everyone at Eby Ford Lincoln was very kind and curtious. I highly recommend their team for anyone looking to buy new or used. Kyle was a great salesman, very friendly and professional and Angela was very friendly, professional and helpful as well. Thank you to the team that helped me purchase my 2009 Ford Escape!!
Very patient staff. If there is a way they can help you out they will find it no matter how many times you have been turned down before. Very friendly and understanding staff that makes sure you understand all the terms and conditions. They even make sure you know all of your cars features before leaving the lot. Great follow ups too. I know I can call and ask questions and get answers no matter how long I've had my car. Very pleasant experience!
We had a great experience buying our new car. They were very helpful and knew everything about the new computer system and showed us how it worked. Also helped us find the perfect style for us.We love our new car! Thanks
Angela was a pleasure to deal with when buying my 2015 F150 platinum. I did everything over the phone since I was about 3 hours away and they made it so easy and convenient. I added a bed cover and spray in bed liner, everything was put on and the truck was ready when I got to the dealership the following week to pick up. They had a gentleman go over the entire truck and explain all the features it had. I left the dealership and about 10 minutes later get a call from the finance manager to come back because a rebate had came up between the time we completed the paperwork through the mail and the time I picked up the truck. I basically got $750 off the truck which I wasn't expecting. I don't think you can get a more honest dealership than this. Would highly recommend even if you have to drive a little ways.