Name: E-Z Rent-A-Car
Address: 5012 W Laurel St e, Tampa, FL 33607, USA, US
Telephone: +1 800-777-5500

E-Z Rent-A-Car is a car rental, located at 5012 W Laurel St e, Tampa, FL 33607, USA. They can be contacted via phone at +1 800-777-5500, visit their website www.e-zrentacar.com for more detailed information.

Location :

5012 W Laurel St e, Tampa, FL 33607, USA

Contacts :

Added by Jopie, at 21 January 2016

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Peyton LeCuyer

02 April 2017

Arrived in Tampa to find out they went out of business. Needless to say we will never use them again. What kind of company makes no effort to communicate with customers that are counting on their service?
Larik Tan

08 February 2017

Well, I got my car rental from here, the deal was pretty good and the location was not too far from the airport. The shuttle was pretty quick to pick up and customer services are nice.
David Liechty

31 December 2016

DON'T DO IT! Excessive fees. Didn't have the car we reserved. Spend a little more money and go to a reputable place.
Tricia McGinnis

26 December 2016

Never Again!!! the worse experience every we reserved car months in advance shuttle picked us up, driver didn't have the courtesy to say Good morning, Welcome or Thank you.we got to the lot. We have traveled to Florida several times, tried to convince us we had to have the sun pass, 10 to 25 dollars a day, don't they know you can pay cash at toll booths? save yourself some money, if your rental car sits you still pay the fee. Mind you we reserved vehicle months in advance., we were then told they didn't have any cars we requested, or couldn't find any keys. We waited , at last they found keys. They gave us something we didn't want or order.. but what choice did we have. Thank Goodness we didn't prepay. We then returned vehicle to the lot to go back to the airport, they rushed out of the vehicle, got to the shuttle hoping we had everything, again driver was rude. NEVER AGAIN
Donna Kinsley

15 September 2016

Worst rental company around. I had 3 different vehicles within 4 days and the last vehicle I was given I decided to drive it till the wheels fell of and if I was in a accident I would have gladly sued them. The cars do not shift properly. the brake lines have air. The cars are clearly not maintained properly. They are filthy inside and out. Customer service is a joke. The only nice person I spoke to the entire time I've felt with them was the guy outside and he should be the grouchiest since he's in this Florida heat all day. They also cost more than other places around I went there because the daily rate was cheap however after all of their BS fees it cost me 2x as much as Fox rentals
Paul

28 January 2016

Reserving a car DOES NOT promise that you will get a car of that type. Go elsewhere if you want a specific vehicle other wise they will try to convince you to upgrade for an excessive amount of money before finally agreeing to give you a different car (aka, any car they have available). This is not common practice and according to customer service, it is what most complaints are about. Even the EZ customer service rep has said that he would rent from a different company. They do not tell you this up front. They wait until you arrive to tell you this policy. Horrible. Simply horrible approach to service.

I tried to reserve an economy car because of the amount of driving I would be doing. I was forced into a mini-van after they tried to 'let me' upgrade to an SUV for an additional sixty dollars a day (my original bill was 61so they wanted me to TRIPLE my amount). The mini-van burned a ton more gas- costing me more than if I had gone elsewhere. Instead of the 35mpg you might expect from an economy car, I was getting a nice 20mpg. That DOUBLED the gas cost. I could have easily gone elsewhere and gotten a NICER CAR and STILL paid less in gas than by using the minivan. When I asked the manager to call me, the service reps swore they would- and I waited a week without a response. When I called customer service all they could tell me was that "this happens a lot" and that they could offer me a 20% off coupon for "my next rental with the company".

If you try to talk to a manager on site, they won't be there. They won't call you when you fill out their "customer experience survey that they take very seriously and check daily". Promises will not be kept to follow up with you, even when you repeatedly request it. Like others have said, the customer service experience is horrible.

Go elsewhere.