About
Location :
Added by Jopie, at 25 January 2012
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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6 Reviews
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13 August 2017
I purchased my dress at a local and reputable bridal shop who referred me to this company to have my dress cleaned. I experienced the absolute worst customer service from Tenisha who handles the bridal gowns at this cleaners. I dropped my dress off at the bridal shop on 8/2/17. Dry clean Baltimore picked the dress up the very next day. By 8/7/17 the following week, I never received a call or email on the status of my dress. I called the cleaners and spoke with Kris who used to handle the dresses and she provided me with Tenisha's contact information. I emailed Tenisha on 8/8/17 and received an emailed response back on 8/9/17 stating that my wedding dress would cost $550 to clean and preserve. I emailed Tenisha back asking her to please call me to clarify the services being provided. When Tenisha called she described my dress as being "black at the bottom". I stated to her that I don't remember my dress being "black" at the bottom, only slight dirt that I saw unless there's something there that I'm unaware of and that I'd like to come into the shop to discuss the preservation process and gain a clearer understanding of what she saw as 'black'. Well upon my arrival to the shop, Tenisha tells me that she had a conversation with the owner and told him that I was concerned that my dress was dirtied during transport from the bridal shop to the cleaners and the owner stated that he did not want to take the liability of cleaning my dress without seeing it. I expressed to Tenisha that clearly she misconstrued my words and that's not what I was insinuating. I immediately informed the bridal shop who was very accommodating and had me bring the dress immediately over to the shop where they made arrangements for another steller company to clean my dress. I left the owner a voice message and he did call me back to listen and empathize, unfortunately my dress had already been handed off to the bridal shop and due to the poor customer service I wouldn't have been willing to return to get my dress cleaned there, this company just lost out on $550 due to one employee's poor customer service. What a nightmare!
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20 June 2017
This is the only textile restoration, dry cleaning company that is worth calling. They do the best work and are always on time. Paul a Rockwell
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02 March 2016
The women who helped me were very friendly and professional. This is definitely a business that cares about their customers and the quality of work they do. I would definitely recommend them for any dry cleaning services you need!
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03 December 2014
I brought my wedding dress here 3 weeks ago to get it cleaned and preserved. They inspected my dress at the time of drop off and there were only a few loose string at the top of the dress. I called in 3 weeks later to check on the status of my dress and the lady that helped me was very rude and impatient. This morning I went in to look at my wedding dress only to find that is now has a tear at the bottom from of the dress. My dress did not have any tears before I brought it to this place. When I asked about the tear the lady told me they had nothing to do with it and did not show any sympathy. I decided to take my dress home out of fear that it would continue to be damaged at this place. The dress is clean now but I have to figure out how to preserve it myself. Overall, I would say the service was very bad at this place. The lady that deals with wedding dresses is very rude and impatient. I would recommend other brides to look elsewhere to get their dress cleaned and preserved.
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19 February 2013
Schroedl is a great company. I have my coats and other important items cleaned there and they ALWAYS come back perfect. #team CRDN
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01 February 2012
No stars, worst company ever. In partnership with CRDN of Baltimore. I would never let them touch my belongs again. They provide no customer service after they have damaged and color destroyed your belongs. Bad management.
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