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Added by Jopie, at 28 August 2022
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5 Reviews
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30 December 2022
I’ve never had so many problems staying at a hotel!!! Worst hotel stay and experience ever.
1. The front desk staff who helped with my check-in was not at all friendly. I don’t feel welcome at this hotel at all.
2. The room they put us in looks old, dirty, has carpet with holes in them, and bathroom door with loose hinges.
3. I requested for a room change the next morning. The front desk staff this time is a lot more pleasant. She got us another room, gave us 1 signature cookie (which I was supposed to receive when I checked in the first day but didn’t) and 1 breakfast coupon. There were 2 of us so I supposed she expected us to share.
4. The replacement room is much smaller. I don’t even have space to open our luggage.
5. The next day, the toilet flush was not working. Called the front desk and they promptly sent maintenance to fix it.
6. The following day, the bathroom choked and flooded the bathroom. Again, they had to send maintenance to fix it.
7. Despite asking front desk to arrange for daily housekeeping, once at check-in and repeated the request over a few calls to front desk, our room was still not cleaned and made up.
8. Bathroom clogged again after 3 days and flooded the whole bathroom and the carpet outside. Sigh…
9. Lifts are slow and take forever. We sometimes only managed to get into the lift after waiting a few rounds.
We are supposed to stay 10 nights here and have already experienced so many issues in half the stay. Really regretted booking this hotel. Location is good though, perhaps the only redeeming factor.
Rather than hope to welcome us again, the hotel should just make our current stay better!!response / report this review -
15 November 2022
This is a really lovely hotel. The rooms are spacious, clean, the beds are really comfortable, the cleaning staff are very efficient.
The bell hops are amazing; not only will they take luggage to your room, but they will also store it on the day of arrival or departure if you wish to go sightseeing. They are also the best people to ask about the locality. They know the best restaurants, bars and sights. One even took us to the roof terrace, just because we hadn't seen the view!
The hotel is 2 blocks from Times Square, which to be honest left a lot to be desired. If you walk there, you will walk past some run-down buildings, but the walk is worth it if only for the Hard Rock Cafe!response / report this review -
19 October 2022
Before check-in & Check-in
We were able to leave our bags in the hotel until we could check-in at 3pm. This service was free! 5*! Check-in was smooth and easy. We got warm cookies as a welcome gift. 5*!
Our stay
We had a (NY typical) small room with a GREAT view over NYC. The room was clean, had bathroom amenities, hairdryer, coffee machine etc. / The hotel offers free water in the lobby
Location
Just a stone throw away from Times Square. All major attraction are walkable (if you enjoy walking, which you should when you come to NY).
Overall a great stay and I do not understand how this hotel can be rated with only 3.6 of 5 ?! For me, personally, a perfect choice.response / report this review -
09 October 2022
The room (3 of 5):
The room was perfectly fine, bright and nice. Very good bed with good mattresses and pillows. The room was admittedly a bit small. A small selection of sockets and pegs for hanging clothes. Also, little shelf space in the bathroom. Some noise from neighboring rooms, but nothing to worry about. One point of irritation, however, was the smell of cannabis that came in our room from time to time via the ventilation system. Whether this is related to someone smoking in some of the nearby rooms, or whether the smell of cannabis came from the air intake on the outside, is not known.
The room service and housekeeping (5 of 5):
The level of cleaning was very good. The room was nice and clean, and the cleaning staff did an excellent job. They were both professional and pleasant. The house keeping personnel deserve recognition for the excellent job they did. Of countless hotel stays across the United States, the quality of the house keeping services at this hotel is among the very best.
The cleanliness of the common areas and related the training room and the business room as well as the communal toilets in the basement were also very good.
The bellboy service (5 of 5):
The bellboy/doorman service was very good. Very impressed with the professionalism of these guys. They were helpful and pleasant and exceeded my expectations when it comes to customer service. They went above and beyond to provide the best possible service. They had full control over everything, not least taxi bookings. It was also very nice to have a chat when you passed by, and that you could get some inside tips about restaurants etc.
The neighborhood and location (4 of 5):
Very decent and central location, short distance to public transport. Restaurants and shops (delis) in the immediate vicinity. For those of us who come from the countryside and others who are not used to the challenges of the big city, one would possibly be surprised by everyone who apparently smokes cannabis in the area, homeless people, etc., but this does not pose a problem to the average traveler, and this is not worse than elsewhere. Not all of us can be scouts and members of the salvation army, and the variety of different types of people is as it should be in a city like New York. And besides, whether you're homeless, have problems with drugs etc., most people appear friendly and they're just trying to make the best of their day as best as the can.response / report this review -
04 September 2022
I recommend this hotel. It is a great location and only a few minutes walk to Times Square. The hotel room was clean upon arrival and they were able to meet our requests for extra towels in a timely manner. The views from the 23rd floor are amazing, especially at night time. My family and I slept fine throughout the night with no disturbances or noise. I would like to give a special thanks to Carlos the bellman for helping us store our bike and explaining to us how to use the elevators as you need to tap your card before pressing the buttons.
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