Joe Rhew was kind and knowledgeable. He truly cares and isn't just looking for a sale. He took his time and helped me feel comfortable with my purchase. I will definitely recommend not only Dominion but also Joe in the future.
updated review - 12-9-2017
I have dealt with Dominion for years. Always a great experience This time I wanted to say some things. I have a 2013 Equinox that is still under drive train warranty. There were a couple problems that required major work I took it in on Wednesday and had it back on Friday. UNBELIEVABLE it was done so quickly. It was even cleaned up inside when I got it back!
Thank's Louie and the gang!!
We visited from South Bend to see a specific car. Despite having called ahead earlier in the day, the vehicle was not ready for us (they didn't even know where it was). The car, while used, had a cracked tail light and some scuffs that were not visible in the pictures online. There were cobwebs on it, and there was a partially smoked cigarette behind the fuel door. The people there didn't seem that interested in selling us a car. We were ready to buy, and would have bought that car if those minor, correctable issues were resolved. The gentleman we were working with (I believe he was the owner or GM) didn't ask us to show him the spots where we concerned, just said that he would look at the next day and call us. We never received a follow up phone call. As stated before, we would have purchased that car had they put maybe $300 of prep work into it, but they didn't seem interested. To be clear, this wasn't a dispute over price. We didn't even get that far.
Bottom line, I wouldn't go back. I give them two stars, because the location was easy to find, and they had the car on the lot. They weren't rude, just disinterested. The decor of the shop was very dated and looked nothing like you would expect a modern dealership showroom or office to look like. If you are looking to purchase a car, I'd consider other dealerships in the area before making a visit to Dominion.
Customer friendly and ready to negotiate for a used or new vehicle. Won't put you in a deal you can't afford.
Nice people. The service deck and technicians go over and beyond for their guest
Do not go here for anything!! My bf and I bought a truck with a dead battery, it was supposed to be replaced before we took it home for some reason no one did so we both missed work because the dam thing wouldn't start, let me just say there wasn't a lot right with the truck. We traded that in 6 months later for a nicer newer car. It had new tires on it but when the associate drove it to go get gas he came back with a gash in the tire and rim which we didn't notice til we got home and when we called they said we did it. The car needed an oil change two days after we bought it, the associate offered to do it for free, cool right? No! They put the wrong flipping oil in! Now that's on top of filling our paperwork falsely for another state, wanna know what they said? Drop your insurance, switch it to that state then change the paperwork at the bmv then drop that insurance and go back to the other. That is illegal if you didn't know. So again, never go here for anything! I'm sure I'm missing stuff they did, they should not be in business
The service employees are very professional, polite, and honest. Very important to me. This is by far, the best dealership we have ever dealt with.
I have bought 2 Chevy vehicles from Chad recently and each time I also traded in a vehicle. Both Chad and Lou gave me a great price on both trade-ins, Great guy's to deal with, Great car buying experience, Will defently be back when it's time to purchase another. Thanks Chad and Lou!
We just purchased our 3rd car from Dominion and will be back when the time comes for a new vehicle. My stepdaughter also came to the dealership recently and purchased her car also.
Purchased my 2011 Chevy Cruze from Dominion Chevy. They had always been great with service for all of the recalls on my vehicle, specifically the water pump (which is still a problem today that has not been fixed yet properly) and they are very nice. However, my most recent experience was not that great, which was on March 16, 2016. My car had been leaking coolant and they said it was because the coolant over flow hose was leaking at the coolant outlet hose connection. They said they installed a new coolant outlet hose connection and rechecked for any leaks, and they said there were no leaks. Three days after my car was "fixed" I noticed it was leaking coolant again. Today (March 26, 2016) I checked my coolant level and it had lost almost half of the coolant, in about a week and a half.