About
Location :
Added by Jopie, at 07 April 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday 8:00 AM – 5:00 PM
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13 Reviews
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26 December 2017
Watch Out for Damaging Gate
Here you will find Dollar, Hertz and Lyft rental offices. Watch out for the very DAMAGING GATE as you leave the premises. They literally have an incident about other day with the iron gate arm which rises from the ground causing damage to the cars under the front bumper. If you damage the rental car, you will have to pay $1,000. deductible.
If management knows there are frequent accidents related to this gate, I would say they are being negligent by keeping this gate in place. I suggest you take Hertz management to small claims court to recover your losses.response / report this review -
19 December 2017
The prices are the best, and they always have some of the best vehicles in Las Vegas area. Would highly recommend them. They also have the best employees.
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30 November 2017
DO NOT USE THIS COMPANY!!! I returned my car only to look at my receipt and discovered I was charged 78$ for gas, but the car was returned on full. I called the company and they refuse to return the money with out a gas receipt. I know some people get receipts when they pay cash for cash, didn't think a well known company would screw me, so I didn't get a receipt for the gas. They won't credit the money or do anything about the 78$ dollar charge because I don't have a receipt for gas that I paid cash for. I'm don't live in Las Vegas so I can't get a receipt, if I lived there I wouldn't have needed the car. Also when we arrived to pick up the car, the car we reserved wasn't even available. Horrible company. Don't use unless u want to get screwed out of money. I will be reporting them to the better business group also.
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27 October 2017
Made a reservation for a full size car over the phone with a human being, easy enough. Walked 25 min to the location to find out they didn't really have a full size, or any other regular cars for that matter. We could pay to upgrade to a SUV or luxury car though! Excuse me? You want me to pay for your error? Walked back to Club 36 and booked with Enterprise who picks you up. Oh and the price for a luxury car at Dollar was $176 for 2 days versus Enterprises $78.
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23 October 2017
Avoid this location at all cost. In my opinion, the people here are hustlers. We had a reservation that was made two months in advance, when we arrived, we were two hours early, thought we would get a car and be on our way. She told us they did not have a car, we would need to wait. We said OK, then she told us she could give us a car at an increased price, when we said we didn’t want to pay the increased price, she said well I am not even sure I am going to have a car for you at your scheduled time. I said we made a reservation, she said that does not guarantee you a car. Long story short, she put us in a Kia Elantra. It had a tire issue, and the light on the dash for the tire was on. When I went inside and told her, she said oh well looks like you’re going to wait that extra two hours anyway aren’t you. When we told her we wanted her money back, she took a piece of paper and put her initials on it, she said that is your receipt. She would not provide us with an actual receipt that the reservation was canceled and that the money was returned to the credit card. In summary, she took a $210 reservation and tried to turn it into a $322 sale. Refuse to give us a receipt back saying reservation was canceled and money returned, tried to put us in a car with a bad tire. We went to Fox car rental, got a great car for a week for $210. Avoid this location, the manager and front desk staff are very under trained, immigrants who do not speak good English, and will try to wear without you. In my opinion the manager and one girl at the front desk have a scam going. They will hustle you out of your money and then put the money in their pocket. This is a very dis-honest location. Avoid at all cost
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09 October 2017
I read a lot of the horrible reviews here which made me nervous going in but it was the least expensive option by far as I was returning to a different city. I went in expecting the worst but was very pleased. I did have to wait a bit as there were others there in front of me so that was to be expected. I was even earlier than I said I would be when I made the reservation but they had the right car for me ready to go, no issues. I was in and out super quick once at the counter. The woman was very pleasant and friendly. I had no issues at all.
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04 October 2017
Tiffany at the express desk last night was excellent and promptly help me. She was very friendly and approachable. Kudos to Dollar for hiring such talent.
A word of advice, to avoid the high pressure sales at the normal desk. Sign up tor Dollar Express and skip the line and choose what extras you want online without the high pressure sales.response / report this review -
06 August 2017
Hey guys, seriously, do not go here. These guys are hustlers and thieves, on top of appalling customer service. Reasons below:
1) This is not their main car storage facility and they do not require cars to be returned here. Therefore VERY high chance of your car not being available (they will not subsidize your price and still give you a worse car).
2) No one answers the phone when they are open. Thus impossible to make any changes or even confirm a pick up.
3) Their hands are tied. They are a budget subsidiary of Hertz and have very little authority to make humane decisions outside their computer screen; expect "computer says no" to every question you ask.
They will, however, offer you a free shuttle to the airport to try another company. Save yourself some time and do it directly. Dollar is a no go.response / report this review -
09 June 2017
Can i give it 0 stars? What is sad is the customer service and the lack of vehicles available upon booking.
Do not rent from this place.check to bake sure if you're booking through a 3rd party company that you do not wind up renting at this location. You will not get what you paid for.response / report this review -
09 June 2017
The customer service here is the worst I've ever experienced. No cars are ready for what and when we reserved AND the agents were completely rude about any questions we had about the car being ready. When I called the customer support they said "sorry just wait"
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21 May 2017
Caught an Uber from the Venetian to here for $4 Rented a car for the drive to LAX for $8 a day. Very professional and friendly staff. Highly recommend.
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14 May 2017
Extra cost associated with an insurance they say is mandatory, although my credit card has one. We were on a hurry so we had to pay that. Not a good experience compared to Alamo (excellent).
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14 April 2017
BE CAREFUL- read the other reviews about this location before booking. Horrific customer service. First their hours are a joke (9am-5pm). It's Las Vegas, c'mon! Our plane got in later than 5pm so we went to a different location where they tried to charge us $400 more than what our reservation was for. We were then told by that location that we had a 24 hour hold on this location and we can get it in the morning. We called the location at 9AM tell them that we were on our way to come get it and they said that they had canceled our reservation and had nothing else available for us. They were so unapologetic and extremely disrespectful. They made ZERO effort and refused to help us get us into a car at one of their other 3-4 locations in the area. Needless to say, we found another car through National Rent A Car. You all should've ashamed of your customer service.
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