About
Location :
Added by Jopie, at 21 March 2017
Opening Hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 7:30 AM – 5:30 PM
- Sunday 7:30 AM – 5:30 PM
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12 Reviews
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17 December 2017
Couldn't be more angry with them!! 3 months after making a reservation, we found out that this location will be closed on Christmas day. And nobody bothered to call or email about it. As part of our holiday planning, we were checking for the timings, and that's how we found out!!! They moved all the reservations to Airport, but didn't move ours because we had prepaid our rental. And then they asked us to call reservations, who informed that airport was sold out!! And they cannot do anything but refund the money we paid 3 months ago; and that we should make a reservation with another company now!! 3 months of planning and we need to pay over twice the original amount to make another last minute reservation. Ridiculous!
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01 November 2017
Worst service. People who work there don’t act professional. I was almost physically assaulted by an employee and only one woman backed the man off of me. When I reported incident to Budget they said it’s taken care of internally and nothing can be done. I told manager, Teresa, at location This location about the way I was treated and that I returned to an ambush by the employees on Sunday. She at least sympathized and Said she would get back to me. Haven’t heard back from anyone. Ok so now you will hear from my attorney. All of this from a simple car rental. Really.
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05 October 2017
Outstanding! Melissa was really helpful and made everything so uncomplicated. Such a LIFESAVER!
We originally rented a Compact vehicle through the Centennial branch. The lady staff there (her name is not even worth remembering) was very reluctant to assist me in anyway. I had to pay in Cash and Card because we didn't have enough funds in my Credit Card at the time and all she can say is that she can't help me. They don't accept cash and they need the full amount in ONE card. I suggested different ways I can make this work so I can return the vehicle but she just kept blowing me off and before I can even finish my sentences she would just keep saying "I can't help you". It's already stressful enough that I have to figure out how to pay the rental vehicle then I had to deal with this staff lady at Centennial for being such a b***h.
So we went to the Tropicana branch to see if they can help us. Melissa did. NO FUSS. NO STRESS. Done in a matter of minutes. I was so grateful.response / report this review -
09 September 2017
I have never recieved professional service at this location. I have rented several trucks from here and it is always the dame thing. Lazy workers looking like they don't want to be there and no service. Today I had a car reservation and was told they just don't have any cars. I was told to go somewhere else. This location is always horrible and I see the same managers every time. News flash budget. Fire these managers. I don't care if they are your wives sisters or brothers. They need to be fired!!!!!😠😠ðŸ˜
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26 August 2017
Worst rental cat experience of my life. Staff was slow and rude. Tank was only half full. Took forever to pick up and drop off the rental. If they answer the phone they just keep passing you off to other employees. Tried to find out how much it would be to keep the car an extra couple of hours as we were running late. No one could answer that question. Terrible experience all around. Will never go back. Will pay extra to pick up at airport next time.
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15 August 2017
The service at this location was actually great. But after a 14 hour drive to my new home we unloaded everything and went to drop off the truck. The place that we were supposed to drop off the truck didn't exist anymore! It was just an empty building so we had to go track down another one that had 24 hour drop off and call to make sure that it was OK to drop it off there. We called the number ON THEIR DOOR and it called Avis instead. So ya, this location was fine but the company needs to get things smoother all around at the whole trip is better.
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16 July 2017
Gave my reservation convertible to someone else. Said there was another one on another lot and it'd be 10 minutes for a shuttle to take us there to it. 45 minutes later there still was no word of the shuttle. At an hour we gave up. They didn't offer us anything to make it better and magically a shuttle was there to take us as we go to cancel. They wouldn't even take us back to our hotel. So not only did they ruin a day on our anniversary they made us pay for a taxi back after messing up our entire day. I seriously wish I could give them lower than 1 star.
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26 May 2017
Great service. I just dropped my car off and I was late due to unforeseen highway issues. They didn't even make me explain in detail what happened. They credited me back some money and let me gripe about being exhausted. It's nice when people actually understand customer service and that things come up. Definitely makes me loyal to budget.
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19 May 2017
Dishonest, overbilled, please dont.
Lied to by staff, and eventually the manager/owner.
Overbilled for my rental, I eventually canceled my credit card (for displuted amount only).
I later got a letter from Avis saying my business if no longer welcome.
I rely on rentals for my work, and this is the worst I've ever seen.response / report this review -
01 May 2017
No one spoke English and they marked the tank full when it was at 3/4 and they didn't understand that when I was trying to tell them. They also knew absolutely nothing about the truck when I was asking questions. In front of me they were even dinging the lady in front of me for ridiculous things because she didn't get the insurance. They truck is so high and rides horribly. Uhaul customer for life.
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01 May 2017
Great service and got a convertible to take to the Grand Canyon. Quick service for less than 1 day notice. Even provided a shuttle back to my hotel after dropping off the car
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28 March 2017
They charged an extra fee on the bill. 100$ more without any reasons!! We call them every single day for a week, we talk every time with a different person because apparently the manager was never in the store!! After this time they finally returned our money. BE CAREFUL!!
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