Dean Clinic - West

Location :

752 N High Point Rd, Madison, WI 53717, USA
Added by Jopie, at 09 January 2014

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• Anonymous

  27 September 2017

  I have been coming to this clinic after I have been to a few others and had very bad misdiagnosis and unnecessary procedures done. I have never had an issue or a bad experience. All of the Dr's are extremely caring and take time to answer any and all questions and concerns. They have made me feel good about coming to a clinic and are extremely supportive in any and all situations I have needed to seek medical care or attention.

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• Anonymous

  26 June 2017

  They did a great job of dismissing my pain and doing nothing. Good work. Also, my medication list is never updated no matter how often I'm here. The wait on a Monday for urgent care was 35 minutes.

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• Anonymous

  24 October 2016

  I have always had a great experience with this dean clinic west but some of the other deans doctors are not helpful and change medications without warning.

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• Anonymous

  13 October 2016

  I've been going to this clinic since I started using Dean Health 10 years ago. I have never had an issue of any kind related to facilities or staff or diagnosis/medical care.

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• Anonymous

  19 February 2016

  Wait time was average but they gave us vouchers for free drinks at the deli for having to wait. Funniest thing is they got the records all screwed up. They had on file my husband was the patient????? Or maby not funny???

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• Anonymous

  01 August 2015

  Communication between staff/professionals/patients is an issue that needs to be dealt with. "A different nurse picked up the phone message, and she's not here now" is unacceptable, to say the least. Great physicians and nurses, just figure out the communication piece.

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• Anonymous

  16 January 2014

  I haven't had insurance the last two years and finally have been able to afford to have heath care with Dean Insurance. I went in on Tuesday, January 7th to be checked for strep and other things regarding my throat and lungs. This was my first time coming to the West Clinic because my regular doctor is at the East Clinic. I went into urgent care and was seen within 5 minutes which was nice. The doctor and everything else was fine until I had left and had realized I have left my glasses in the room. I called the facility after I picked up my medication from Walgreens and at the time I barely had a voice but I talked a receptionist who asked my last name and said to me " Yes, you have left them behind in the room." They asked me to confirm the brand which I did and they said they would hold them upfront at the desk for me. I mentioned I wouldn't make it in that day because I was so ill. I was seen the next day at the west clinic because I wasn't better and had missed work Monday - Thursday. I called Thursday to let them know I would be coming in to get them and I was transferred around and around to find out they had LOST MY GLASSES OR SOMEONE HAS TAKEN THEM.
  
  I am 24 years old and was very ill when I came to be seen at my "health care provider" and it is really unprofessional and pathetic of the company that they have had an employee take my glasses(only for distance) or had given them out. The WORST part about the whole situation is I had to call back when they said they would call me back and I was treated like I had no idea what I was talking about. I gave them the time I called back and the length of time I was on the phone as well as I have a text to my co worker earlier Tuesday asking if my glasses were at work and then texted her after I had hung up with Dean care and I said back to her " never mind dean has them at the desk" but I was told all of that was irrelevant because I couldn't remember the woman's named I called and talked to originally. I could kick myself for not asking the name of the woman that had helped me but I was very ill and like I said I went back in to the east clinic Wednesday morning with difficulties breathing so I was extremely ill.
  
  For being a clinic that is a health provider and to take care of people when they are ill, I experienced everything but that. It is hard for me to let this situation go because I KNOW they have them or had them because they had me describe and match the brand and they told me yes they are here. The other part that was unprofessional is the fact they wouldn't take the time to look at who was on staff when I called and talk with them to find them. They were $160 and I can not afford to re purchase them being 24 and on my own.
  
  I WOULD NEVER SUGGEST THIS PLACE TO ANYONE AND I WISH MY WORK CARRIED A DIFFERENT PROVIDER BECAUSE I WILL NEVER EVER RETURN TO THE WEST CLINIC AFTER HAVING MY THINGS SUDDENLY DISAPPEAR AND TO BE TREATED THE WAY I HAVE BEEN. HIGHLY HIGHLY HIGHLY DISAPPOINTED.

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