DASH Heating & Cooling
12417 Cantrell Rd, Little Rock, AR 72223, USAAbout
Location :
Added by Jopie, at 19 May 2022
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
5 Reviews
-
02 December 2022
The entire team at Dash were a pleasure to work with. Amanda was very diligent in assessing our needs and providing options that allowed us to make an informed decision. The installation team, lead by Scott Thompson, were very professional and detail oriented in their work. We’re very happy we chose Dash!
response / report this review -
31 August 2022
Done with Dash. I’ve been a long-time customer and member through their monthly installments for years. I’ve used them mostly because I am a creature of habit and every time I call they ask, “how can I make you smile?” After an incident this weekend, I have cancelled my subscription and will never use them again. I called to have our mini-split cleaned. It was showing signs of mold and starting to smell. I relayed that over the phone several times and was quoted $129 to take care of the problem. When the tech arrived, he quoted me around $530. I told him I was not going to pay 4x’s the quoted price. After simply looking at the unit, he said I owed him $90 for coming out. I explained I would never have scheduled had I know it was going to cost so much. He initially stated, “sorry for the miscommunication and I will not charge you the service fee”. He knew I was frustrated and I told him I felt like I was being taken advantage of. He put the cover back on and then stood there. I said, is there anything else I need to do?” He said, “your $90 would be nice”. So, I paid him for no work that was almost equal the amount I was quoted for doing the job. After he left, I noticed he did not put the vent back together correctly and when you turned it on, the vents remains shut. I talked to the office and they offered to have another tech come out and fix the vents. So, I’m out 90 bucks and had an unusable mini-split. Here’s the deal, I work with some of the most vulnerable people in our society, those living with severe mental illness. I have seen countless people be taken advantage of, and I felt like I was taken advantage of. I’m a fair person and will pay (and I did) if a job is done (which it wasn’t). I have other issues, but this was the straw that broke the camel’s back. There is right and wrong, it’s a matter of principle, and I believe what Dash did was wrong.
Update ***Dash refunded my $90***response / report this review -
15 July 2022
Excellent, thorough service, and quick response time, even though I’m sure this is a very busy time of year (July). Technician (Cato) did a great job of explaining the issue, and was clear on what we were being charged for. He also did a great job of explaining the benefits of 247 Club membership without being pushy, which I really appreciated. Will definitely plan on using Dash in the future!
response / report this review -
31 May 2022
We moved here a year ago and Dash has saved us more than once with our air conditioning systems. We tried to use our home warranty and it was a mess. Dash made the repairs quickly, within an hour, came earlier than expected, and gave us options. I made our appointment at 6 a.m. and they said, “no worries, we will be there this afternoon”. They came at 10 a.m. We are thankful and impressed by their great service.
response / report this review -
26 May 2022
Dash responded quickly and professionally to our request for AC help. We had two AC units completely die at the same time and they came out quickly for a quote and was able to install by the next week. Their office went above and beyond to provide the best customer service we have experienced from a contractor. 10/10 recommend, we look forward to working with them in the future!
response / report this review
