Dallas Wholesalers

Location :

2141 Collins Rd Suite 1302, Denton, TX 76208, USA
Added by Jopie, at 23 January 2016

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• BaronessAnn Davenport

  06 January 2021

  I have ordered from the website multiple times. Fast shipping and products are packed neatly and of great quality. Service is prompt and friendly.
  
  I would ignore the reviews in which people confuse this company with one that sells foam and bakery products. The service they received from that company doesn't match up to the service I have received from Dallas Wholesalers. I highly recommend buying from this company if you'd like items for yourself, or to sell for profit. I will definitely return again and again.

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• Hope Butler

  16 February 2018

  We have been ordering the cake boards for our bakery from this company for a few years now, and they have always been amazing. Once in the last 4 years was there a minor issue, and they took care of it right away! The Office Manager is great, and always helps us out when we have a question! I would absolutely recommend them!

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• Jennifer Shehata

  20 April 2017

  Do yourself a favor and don't do business with this company. Worst customer service I have ever experienced!!! They sent me a defective cake dummy (foam) item and didn't want to replace the item on time for my customers wedding cake that was this weekend. The box it came in was fine so I know it wasn't defected during shipping. The owner, Eric, cussed me out and was yelling because he thought I was asking too much by requesting a replacement. I didn't even ask to speak to the owner, he took it upon himself to take the phone and be rude and didn't even let me speak. On top of that, they never sent me the invoice for my purchase so I never noticed that they charged me a rush fee when I never asked for the product to be rushed. He even refused to give me a refund for that mistake as well! In the end, he got so mad he told me to "KISS HIS A**!" I felt so disrespected and I've never felt more harassed. I was nothing but respectful towards him and his staff. The owner and his team need to learn how to put customers first. I've spent hundreds of dollars ordering foam from this company, the least they can do is over night a replacement for their defective product for my customers wedding this weekend. The lady on the phone also laughed at me and hung up in my face. Excuse me for asking for a replacement for their unusable product and a refund for a charge I never authorized. Wow!

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• Lisa Blake

  24 March 2017

  FRAUDFRAUD.FRAUDFRAUD. I have order cake dummies for my bakery. After a week, I had called the company to see why I have not received a confirmation email. The lady on the phone said processing takes about 5 days. Ok, no big deal. A couple weeks later they call me and say because of where I live the shipping and handling would double what it originally was. Being on a tight income I said I couldn't afford it and said to cancel my order. She said "On the site it states "No Refunds". Are you kidding me? Nothing was boxed up, nothing was sent the order has been cancelled. So I guess they were literally going to keep my money. Then she tells me that she's refunded my money. Great. A week later still no money shows on my account. We have been going back and forth with this. Today she tells me that "it's hard to withdrawal money from an account that doesn't allow withdrawals, and that's why they have a no refunds policy". I reminded her that she said she had already refunded my money. I also told her that any POS (Point of Sale) system that processes credits cards allows for refunds. I have told her to "Send me a check", "Give me the name of the owner and I'll call him myself". Still I wait. I will be sending a detailed letter to the BBB for their fraudulent practices. DO NOT ORDER FROM THIS SITE. It would be easier to throw it money out your window without the hassles.

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• Catherine Sewell (Sewell Sweets)

  30 January 2016

  DO NOT ORDER!!!!!!
  
  I can not express my EXTREME disappointment and frustration enough. This company took my money, never shipped me my cake dummies until I had my bank fraud department calling them. Then they did not cancel my order and refund my money, but instead shipped me my items over a month late after I had already refused acceptance of them. I have now spent the last 3.5 weeks trying to get them to send me a return shipping label and pick their box back up!! I had to spend almost double the money at another foam company in order to get my foam pieces in in time for my needs due to this horrible company's BAD business practices. The second company I went with would have been the same price if I didn't have to pay rush shipping to get my items to me in time due, again, to Dallas Foam's ridiculous actions. I asked around on my business forums from similar businesses to mine and I am most definitely NOT the only one experiencing these problems. STAY AWAY FROM THIS BAD COMPANY. I am a huge small business supporter and have never written such a horrible review on anyone, but I will scream this one from the roof tops if I can. It is wrong on every level what this company has done and they have put me, another small company, in a bad bind money and time wise. NEVER EVER AGAIN. STAY AWAY.
  
  PS. I STILL have not gotten my money back!

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