Name: DCH Wappingers Falls Toyota
Address: 1349 U.S. 9, Wappingers Falls, NY 12590, USA, US
Telephone: +1 845-206-0521

DCH Wappingers Falls Toyota is a car dealer, located at 1349 U.S. 9, Wappingers Falls, NY 12590, USA. They can be contacted via phone at +1 845-206-0521, visit their website www.dchwappingerstoyota.com for more detailed information.

Location :

1349 U.S. 9, Wappingers Falls, NY 12590, USA

Contacts :

Added by Jopie, at 08 March 2017

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 7:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

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Caitlin McDonald

24 December 2017

Never in my life have I been so consistently disappointed with the service at a dealership. My family has purchased cars from here for years, so it is obvious that their recent mismanagement does not align with their "Delivering Customer Happiness" motto. I scheduled an appointment to replace the key fob on a remote start installed by DCH, and when I showed up the assistant service manager told me that they didn't have anybody on site who knew how to do that. She told me they fired their appointment scheduling company who made my appointment and that they didn't know why I would have an appointment. I was then told that they didn't know who installed my remote start, and the only way for me to fix their mistake would be to purchase and install a brand new remote start system out of my own pocket.

When I left, a manager called me and apologized that happened, and promised to get me the remote start installed for a lower cost than the inflated price I was offered. When I showed up today to try and do that, they said that there must have been a "miscommunication" because my appointment was scheduled hours earlier, and that they time I was told to arrive at the time the service center closed.

So after two trips, two appointments, and three weeks my problem apparently cannot be fixed, even though it was my attempt at a Christmas present.

Their faults seemed not to be malicious, but rather out of poor communication and a lack of technical experience, even from the senior service staff.

Buyer beware if you try this dealership: their version of DCH is much closer to Dashing Christmas Hopes. From the amount of vendors they're losing and the state of the remaining staff, it doesn't seem like they will be around much longer.
Canjam28

20 December 2017

I made an appointment 2 weeks in advance to bring in my Tundra on a recall to have the frame sprayed with rust protector which was never done in 2008 when the vehicle was manufactured. They said they would have the truck for 3 days to insure proper drying time which made sense to me. I asked if they could provide me with a loaner car and they said absolutely. I called the morning of the appointment just to be sure and they told me they did not have a loaner for me but if I wanted to go to Enterprise and rent a vehicle they would pay for it. My schedule did not allow me the time to do that so I had to make my wife leave her job to drive me to the dealership which was very inconvenient. I think if a dealership promises you a loaner for a 3 day vehicle lay up 2 weeks in advance they should honor that. I have 2 Toyota vehicles that I have been servicing at this dealership for years and this was very disappointing to me. May start using an independent mechanic that I can rely on.
Tile Guy

14 December 2017

Just picked up a new tundra. My sales guy Eric was awesome throughout the whole buying proses. I Had to bring the truck back for some add on’s and unfortunately one item can in damaged. I got a call from Ben in service and he went out of his way to make sure I was happy. Due to the fact that he went over and above to satisfy me I will be a customer for life. I would highly recommend this dealership and service department 👍🏻
Darin Shocker
Margaret Venable

10 December 2017

I bought my dream car from a dealership that was friendly, calm and knowledgeable. Mike immediately showed my husband and I all the ins and outs of our Toyota Prius Prime. He has followed up via email and phone to see if we had any other questions and to remind us of his availability if we do. Both Mike and Robert were very calm, explained things clearly and we never felt pressured. I would rate both men 5 stars.
Ana Revelo

25 November 2017

Terrible costumer service. I have been calling them to buy out my lease. They don't care. Everyday I call them and leave messages to their finance manager Nicholas. He first told me he can't finance my car on a Saturday, I have to do it Monday to Friday. Why are they open on saturdays..people walk out with cars on Saturdays and they can't help Me? Just because I'm not buying the car from their stock? I want to return it and have them deal with an added car to their list. I am upset because they don't care to help unless you are getting a new lease or purchasing what they have at the lot.

Followup.. 11.25.17 Too late for contacting me, the damage has been done. And it does reflect your service for buy outs, the same thing happened to my friend when she tried to buy out her lease. Nobody returned her calls. I went to another Toyota dealership ON A SATURDAY and they were able to help me. I'm in the process of buying a house and getting all these done before closing is most important for me. You people wanted me to accommodate my schedule to yours.
This was not my first lease from you but was definitely my last.
Brittney Donovan

28 October 2017

I just bought my first car at DCH and it was painless! All of my questions were answered and Will the sales rep. was fantastic! I got to test drive and take my car home the same day! The staff were informative but never pushy.an excellent place to buy a car!
Meghan Flanagan

26 October 2017

Our representative Frank was extremely patient with us. He was never pushy and once we were ready to commit he helped move the process along very quickly. This is our second car from DCH Wappingers Falls Toyota and once again we are very happy!
Taylor Bankos

24 October 2017

Frank was so great to work with, he was personable and professional. He had no problem answering every question and going over every feature of the car I was interested in. He took the time to make sure I was comfortable with my purchase and never rushed me through my decisions.
Michael Scott

27 August 2017

Frank provided exactly what we needed in a truck shopping experience: absolutely no pressure and a commitment to earn our trust. He is a considerate, confident, and consummate professional. This dealership seems dedicated to providing a comfortable atmosphere and ensuring that shoppers have the information they need to make the right decision free from the usual distractions and gimmicks employed by far too many high-pressure car dealerships nowadays. I could not recommend DCH Wappingers Falls Toyota highly enough, and most specifically, we want to thank Frank, Nick, Karl, and Tracy for the roles they each played in making this one of the easiest car shopping experiences we've ever had.
Brian Smarsch

05 August 2017

I had an excellent experience at DCH. I found a car I liked and drove up after work, making it to the dealership 10 minutes before they closed. Anthony was very helpful, taking me on an extended test drive even though it was nearly 8 pm. I liked the car, and I was able to take care of the paperwork, and because the private sale of my car fell through, DCH gave me a great price for my trade-in when they really didn't have to do so. I will definitely get my next car through them, and it is worth the trip. I live in Northern Westchester, and there are closer Toyota dealerships, but the service, accommodation, and helpfulness at DCH wasn't found at the other locations. Ask for Anthony, and he'll take good care of you.
Edward Shuster

22 May 2017

We are repeat buyers from DCH Wappingers Toyota for a reason and now our son and daughter and her husband are customers also. There is a reason for this. It is the culture of fairness, knowledge, and casual yet professional interactions and explanations that put buyers at ease and keep them informed in every step of the process. Michael Newsham, our client advisor was personable, knowledgeable, and accommodating. It was easy to do business with him. We also want to acknowledge the efficiency and assistance of sales manager Daryl Callahan in making this a pleasant experience. Customer’s best interest is clearly the priority at Wappingers DCH.

Ed and Gail Shuster
Anthony Buccieri

05 May 2017

From the moment my wife and I walked in, everyone was very friendly and attentive. Frank is probably one of the best car Sales persons I have ever worked with. Very calm, not pushy and was willing to negotiate to meet my needs. Nick was very helpful on the finance side of things. Again, very calm, not pushy and worked to get us the best deal possible. Everyone was great, and I have no problem referring anyone to this Dealership. Great job guys, and Thanks for getting me behind the wheel of my new ride. DCH Wappingers Falls Toyota Rocks!
John Locascio

02 May 2017

I went to DCH, arriving at 4:15pm on a Sunday. They close at 5:00. I meet with Nathaniel Picket, a Certified Sales Consultant and told him what I was interested in. He went and got the keys and we took a test drive. Nate made we feel very comfortable while on the drive, even making sure I had enough time in the car in order to form a valid opinion. When we got back I told him I was interested in the car and he started the process. By 6:00 the papers were signed and I owned the car, and not once did I feel like I was putting anyone out by keeping them there after hours.

Nathaniel made the experience a very enjoyable one, which is what it should be, not a task to be endured.

I had arrived by myself and was not able to take the car home that night. Nate said that that was fine and he would have the car prepped and ready for me whenever it would be convenient. I told him that I could take the train up the next day around noon. He felt that would work and offered to pick me up at the train station if necessary. I actually took my bicycle on the train so did not need a ride. Upon arriving back at DCH Nate had the car outside looking great. The staff really cleaned it up nicely. He put the plates on, made sure the insurance card was in the car and let me know to call him for any reason.

I really like the car and having the buying experience being so painless only adds to the satisfaction of owning a new to me car.

In the scheme of things the car was not very expensive, about $11,000, which in todays market is not that much, but Nate made me feel like I was getting a great car and a great price.
Mary Bonanno

01 April 2017

From the moment you enter this dealership, you are greeted with kindness and helpfulness (not in a pushy way). My salesman, Frank listened to what I wanted in a car, made helpful suggestions but never pushed me in any way, and provided me with facts and additional information to help make my final decision one that I felt satisfied with. He worked with me, crunched some numbers, and helped me stay extremely close to my budget, understanding that was one of my priorities. During delivery of my vehicle, he patiently and enthusiastically helped me learn about all the features of my car and made sure I was comfortable with my new found knowledge.

During the financial process, I was helped by another gentleman, Nick who also made sure I understood all the information being presented to me. He took the time to discuss and answer any questions I had. He was patient, helpful, and again, worked with me to make sure I stayed within my budget. Though offered a few different additional options for my lease, I was never pressured or made to feel trapped into making a decision to spend additional money.

My overall experience at DCH Wappingers Falls was excellent and I have two wonderful assets to the DCH team to thank.
Daniel Piper

15 March 2017

From beginning to end, Anthony was amazing. Answered every question with military like bearing. They didn't pull any punches and worked with me and my trade to put me in the sweetest custom truck on the lot. I have already sang his (and the dealership's) praises to friends and will be doing so for a long time. There is a lot to be said about HONEST car salesmen and dealerships. This place is on point!!!! Single best vehicle buying experience I have ever had.