Amazing. The service department refuses to do warranty work on units that they didn't sell. Can you imagine a car manufacturer doing the same? We've bought three RV's in the last 6 years but they'll never get a nickel from us. I guess they didn’t get the memo about how many future sales come from their service department.
Worst customer service I've encountered in a long time. Practically hung up on me when discussing service on my trailer. Factory rep at Forest River was not surprised at my encounter.
I was scheduled to have a trailer hitch put on my car for three weeks, that is the soonest they could get me in, the Friday before my appointment I called to confirm and was told the past would be in Monday (my appointment was Tuesday). On Monday I received a call stating that my part was back ordered and I would get a call to update me on when it would be in later that day. After not hearing anything the next day,I called back and was told I would be called back that afternoon after he "looked into it" I told him that I have a camping trip planned in 2 1/2 weeks and needed to know if I should go somewhere else. It has been three days and I have heard nothing, needless to say I have set up an appointment somewhere else. Don't waste your time and go somewhere else.
Very friendly and helpful. Been doing business here and I'll come back.
I only business was to store my motorhome for the winter. From the first contact to drop-off to pick-up these guys were really great. They were helpful, pulled me out after getting stuck in some mud and got me on the road. Price for storage of $1/foot/month can't be beat. Might not be the fanciest RV store around but my experience was fine.
Took my fifth wheel in to have a bay door replaced and was completed in a very professional and timely manner. Price was reasonable. I will going back for service and parts.
Amazing. The service department refuses to do warranty work on units that they didn't sell. Can you imagine a car manufacturer doing the same? We've bought three RV's in the last 6 years but they'll never get a nickel from us.
Went through every camper before the salesman came out to see if he could help.
Made fun of my truck for not already having a trailer brake.
Called him after we made our decision to buy to ask about ordering the unit we wanted.
Never called us back.
I only give this place 2 stars based on the fact they have a lot of aftermarket supplies on hand and are close to my residence.
I suggest they bring in fresh new faces that are hungry for sales. The guy we delt with was just running the clock out til retirement.
Good luck!