Name: Cobblestone Auto Spa; Phoenix - Bell & 51 Freeway
Address: 3739 E Bell Rd, Phoenix, AZ 85032, USA, US
Telephone: +1 602-787-0469

Cobblestone Auto Spa; Phoenix - Bell & 51 Freeway is a car wash, located at 3739 E Bell Rd, Phoenix, AZ 85032, USA. They can be contacted via phone at +1 602-787-0469, visit their website cobblestone.com for more detailed information.

Location :

3739 E Bell Rd, Phoenix, AZ 85032, USA

Contacts :

Added by Jopie, at 12 October 2016

Monday 7:00 AM – 6:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 6:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 7:00 AM – 6:00 PM
Sunday 7:00 AM – 6:00 PM

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Anonymous

04 December 2020

Brought my truck in for oil change and car wash with exterior armoral (specifically for my bed cover). Paid $111.00 and was in a hurry when I picked up my truck. I had asked them to call me when the truck was ready and 4 hours later still no call. Asked if my truck was ready and the guy tells me "oh yeah, a long time ago". I left quickly and when I had a chance to look at the truck found they did not even clean the bed cover much less the armoral that I paid for. Look in the back seat and they did not even vacuum the floor. Lifted the floor mats in the front and they only vacuumed around them. Don't leave your vehicle at this place. Check everything out before you leave. Horrible job Scott

So I saw that this company responded to the negative review however I am thinking it was just to have people viewing this think that they care. I emailed them to give them another chance to make it right and nope no reply. They just want you to think they will make things right but they don't. Fortunately there are plenty of other car washes.
Anonymous

28 September 2020

Disappointing. Thought I would give them a chance since not happy with Jackson’s at all so drove out of the way to go here. Signed up for their club via the website. Received a text with a link for a free express wash or five bucks off a full service. I went for the full service to get 5 off but when I hit redeem the bar code was slow to pull up and when something finally did the cashier said ‘nothing i can do boss’ as no bar code popped up He offered 3 bucks off as he had some coupon he could scan but that’s false advertising as should have received 5 bucks off, not 3. Thing is, I liked the wash over Jackson’s but not sure I am going to be a regular as disappointed as should have received 5 off
Anonymous

14 September 2020

I have been a loyal customer for years. But since June their service has dropped off drastically. If the automated car wash doesn't clean the dirt off, then too bad. My vehicle has left almost as dirty as it arrived. Today was strike 3. I understand a bad day, this is now the standard. I'll be going to the competition. Bye bye.
Anonymous

22 August 2020

Such an awesome and thorough experience with Josue! I came in for an oil change about a year ago and have come back each time I need one since, all because of the excellent and quick customer I receive each time! Big shout out to Josue for expediting the process and making me feel like a valued customer! I will definitely be back!
Anonymous

24 June 2020

From the moment I pull up I am greeted and made to feel appreciated. The cashiers are always friendly and when with my car is completed I'm always thanked and treated courteously. Over all they do a great job washing and cleaning my vehicle. The only suggestion I have is to take a little bit more time vacuuming. I know it gets busy but just a little bit more attention to detail goes along way. Overall, happy and will continue coming back and referring friends and family.
Anonymous

11 December 2017

Kris today we spoke while I was in the full service lane. I was really impressed when I complimented you on how good of a salesman you were, and you told me its not about selling it is about providing the necessary information to make the best decision when spending my money. WOW!!!

If you ever need another job I would definitely hire you and have you teach your work ethic to the rest of my employees.
Anonymous

08 December 2017

My Name is SANDRA VARGAS. I use to always have my car washed and detailed at Danny's Car Wash on BELL Rd. Then they changed it to Jackson Car Wash. The service and customer service was unbelievably BAD. My brother told me about this place. I love at I 17 and Cactus. I don't mind the drive. The first time I came here. I explained what happen to A VERY HANDSOME AND PLEASANT MAN called GUILLERMO. He took the time to listen and help me. Every time I come here he is always very friendly and attentive to my needs. I will always come back here.
Anonymous

20 November 2017

I’m considering requesting a refund for the services provided. At this price, I could have done a better job myself, buying the supplies and get the gratification knowing that the job would be done correctly.

After 40 minutes I had to ask the cashier if my car was done because I wasn’t advised that my vehicle was ready. I got to speak with the detail manager and explained how the car was splotchy, the windows are still streaky and he offered to clean the windows again.

After almost an hour there, I still didn’t get what I feel I paid for and ended up wiping the outside of the car myself while the crew cleaned my car for a second time. I pointed out areas that were still wet and dried them myself.

I had high expectations for a place like this, but in the end I waisted time and money and got terrible service on my first visit ever. I’ll be going elsewhere for my almost daily regular wash. Definitely won’t be buying the monthly services here.
Anonymous

19 November 2017

These guys are awesome! My car is always ready in about 30 minutes. They have an awesome rewards system that earns you free services. Josue is awesome! He is very personable with great customer service. I don't take my car anywhere else!
Anonymous

07 September 2017

This crew and this location always does it right. I've been a fast pass member with them for six months, and I've done regular oil/lube maintenance and waxes with them on my personal vehicles and my company vehicles and absolutely nothing but perfection. I've even stayed loyal to them after moving to south Scottsdale. Great customer service with a smile and a hand shake every time - Guillermo, Matt and the rest of the team are worth the 40 minute drive in my eyes.
Anonymous

25 August 2017

I have been going to this location for a while and will not trust any other car wash with my cars. The reason I always go back is my cars always look great after they get done with it. I also use them for detailing. I have a car that is 10 years old and everyone that looks at it thinks it's still new. The staff is very professional and just recommend what is truly needed for your car. This location is also really clean and kept up.
Anonymous

18 August 2017

Been going to the car wash for a year and brought my car in for service for the first time. Everyone is always great and friendly here. Matt & Josue were great with the car service. You feel like you're getting good service and recommendations and not getting ripped off or a hard sell on anything. Excellent customer service from everyone I interacted with. I highly recommend this location!
Anonymous

20 July 2017

As a subscriber with over 1200 points and almost a 1000 in the lube shop, I have been to Cobblestones all over the valley. 37street and Bell is by far the best. Matt and Ernesto in the lube shop always go out of their way to examine my fluid needs and top em off when needed. I was astonished at the level of service and professionalism displayed by the entire staff even during peak business hours. Tyler and the finish line crew deserves recognition too!!! A shout out to Constance, Chelsea and all the cashiers who always greet us with smiles!!!
Anonymous

16 July 2017

My experience at this Cobblestone was absolutely amazing. Not only did I receive the highest level of customer service, my car looked and smelled fantastic when they were finished with it. The store manager, Aaron Ryan made sure my vehicle was in prestine condition, in a fast and efficient manner.The Arizona sun takes a huge toll on our cars, but after a visit at Cobblestone Auto Spa on east Bell road, it looks practically brand new. Aaron should be recognized for his friendliness, attention to detail, and his work ethic. Thanks so much for the five star customer service, and a car wash well worth the money!

Alexis Jones-
Grateful Customer
Anonymous

18 January 2017

Horrible! I went here originally in September when I had a great 1st car wash and they talked me into getting the unlimited membership. Since that first trip they have allllllll been crappy and careless service. My last visit on 1/15/17 was the last straw. Not only did i do a courtesy of letting them know that they would have to go over twice with the vacuum but i also pre-tipped for it; but when I inspected my car not only were the tires still caked with brake dust but I also had to re-vacuum my car my damn self because they didn't even attempt to do it. I know because I took before and after pictures and nothing was changed. They didn't even wipe down the back leather seats or the dash board. I'm telling you, DO NOT fall for their trick of a good clean to get you to sign up. You will constantly have to point out things that are in the job description of a car washer to do. Not that difficult of a job, if you can't do what you get paid to do; then go work somewhere else but don't ever look at a customer like they're crazy for telling you what you missed.
Anonymous

13 January 2017

Great staff and great customer service. Always impressed
Anonymous

09 January 2017

Been coming here for 2 years, usually 2 cars on the weekend. I found out this morning prices have increased by 2 dollars and some service no longer done. I always got the ultimate plus package because they always armour all the dash board and door panel. But I was told they no longer do that. I will start going to Foster's. So long Cobblestone.
Anonymous

16 November 2016

I popped a flat tire right as I got on the highway and had to exit at Elliot and pulled into a parking lot randomly. It was across the street from Cobblestone Auto Spa. I discovered my jack and iron kit had been stolen from my Jeep, so I walked over just to ask if I could borrow one. They went out of their way to help me! I only waited a few minutes when they sent someone across the street with me, with a jack and a star tool. Alex jacked up the jeep and I changed the tire. I was amazed at how wonderful they were about giving me a hand. They really came to my rescue and asked nothing in return. Amazing people and amazing service!
Anonymous

19 October 2016

This places do not complete a "FULL SERVICE" car wash properly and have the worst customer communication. At the first place, the car was not cleaned properly with dirt on floor and on the body of the car after the full service wash.
I was enrolled into a $29.99 monthly recurring expense without even communicating clearly to me. The agent at the entrance was in a hurry to sign me up, without conveying full information. I was not informed that this is a monthly recurring expense. I was ONLY told that this is unlimited wash for a month.
And when I saw the charge and called them, their manager asked me to go to their Bell Road location in person so that they can TRY to get my refund from their corporate. WHY? when you have all the customer info. I am not going back!