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Added by Jopie, at 15 February 2017
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12 Reviews
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28 November 2017
Beautiful place with great potential. There is a breakdown in staff communication and lots of small issues that added up to a not so positive guest experience overall.
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25 November 2017
Slides were not working but they let us in for $10 a head. The kids still had a lot of fun.
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29 October 2017
So out dated. Poorly cleaned. Someone's socks were next to the bed. Poptart and pretzel in hideaway bed. Just yuck.
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23 September 2017
Coco keys is a really nice indoor water resort but it's expensive. As much as the food is, it should be better. Although it's expensive I still have a ton of fun with my family whenever we go.
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22 September 2017
We stayed in march. Upon check in, they did not have our reservation, even though we had a email confirmation in hand. The did "find" us a room, after waiting 2 hrs, the air was out! Needless to say the air was out in the entire place! The staff were still cleaning rooms after 7 pm, and complaining how understaffed they were. The balcony did not have screens, so we could not even leave our sliding door open, due to the ducks wandering! Some of the staff in the water park area were rude!Bummed by this stay!
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17 August 2017
The room were not right and one of the tiles on the ceiling in the bathroom fell on my sons head. But the water park was alot of fun. The kids had a blast.
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24 July 2017
The water park was closed due to a pump that needed replaced. No where on the website or the outside sign did it say it was closed. The ice machine by my room didn't work. The front clerk showed me a map of where another one was located and did not say it would get fixed. The indoor pool and hot tub was in desperate need of cleaning and maintained. The room did not have a microwave. The hair dryer was located under the sink but the closest outlet did not work and the hair dryer would only work on low. Should have done more research, they have been in foreclosure since 08/16.
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29 May 2017
This is decent water park for 2-4 hours outing as they don't have much rides. The amenities are ok ok and cafe is not so good as they don't have many options. Not many options for children below 3 years.
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22 May 2017
I had guest in town from out of state and recommended they stay at Coco Key. I was very disappointed upon my arrival to the room for a visit. The nonsmoking room smelled of stale smoke. The room was very stuffy. We later learned the hotel air conditioning was out. In my experience of traveling normally when things are not up to par compensation of some sort is offered for the inconvenience. No compensation was offered to my friends that were guest of the hotel. It was advertised that room service was available until 11 try to order some food at 10 only to be told room service was closed for the night. I will not be recommending this hotel in the future.
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02 April 2017
I would rate the place as a 3.5 star the simple reason being is because it's a nice weekend getaway and the water park is fun also the arcade that they have is also fun took my children to this place today we stayed the weekend at the hotel and got the whole package for the weekend for a decent price $378 for a weekend the only downside is is that there is no free continental breakfast you have to pay for the breakfast good thing that Bob Evans is just right down the road also when I checked into my room maid service done a poor job on cleaning the room bed sheets I had to change myself because there's a pair of women's pajama bottoms inside the bed trash wasn't taken out there was wet towels in the bathroom also it would be nice if the water parks stayed open until 10 o'clock rather than 9 o'clock because everybody that's not a guest at the hotel end up going to the hotel pool after the water park closes so which kind of defeats the purpose of having an indoor swimming pool when it's supposed to be used for guests of the hotel but other than that decent pricing for a weekend getaway
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25 March 2017
10/10 do NOT recommend. Took a half an hour to get TOILET PAPER. Mark at front desk was as helpful as he could be. Completely under staffed. Bed sheets had white stuff all over them!! Room was not stocked and smelled of smoke in a non smoking area. Horrible stay.
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22 February 2017
Checked in and was over charged from the price in the email confirmation I received. Lady at the desk said she could not fix it manager had to. It would not be til next morning. Manager was friendly apologized and said her staff member could have fixed it. Room was clean. The heating was messed up and would not blow cool air only hot. Pool and water park water was cold and the staff let older kids rough house to where you could not put your little kids in the pool at lodge or Coco keys. Then I felt that on Sunday as a paying guest someone who just walks in the door for public swim time should not trump me or other hotel guest by not having to wait in line to get in the water park. I did not like that a party came in for a birthday and the man made it clear he was not waiting in the line like the rest of us. Yet the manager he spoke to accommodated what he wanted and overlooked there guest who paid to stay. I feel that the lodges guest who are paying money to stay there should get an hour swim time before opening and after closing to public swim times. Give your guest something so they know there buisness is appreciated for spending money with your company. Parking for guest is ridiculous. You should have a coco keys parking lot separate from lodge guest. The water park did seem like it was overly crowed almost like a safety hazard in the pool areas. Get some more rafts for your park so other people can rude the water slides or lazy river. Water was extra cold. Are first stay wasn't to bad my kids enjoyed themselves. Better then all the bad experience we had at Fort rapids. Nice quick up the road get away for the kids
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