About
Location :
Added by Jopie, at 15 August 2016
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
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14 Reviews
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19 December 2017
Need a ticket to be called then wait 30-45 minuets to be called. then take order if there parts in stock then wait again 30 plus minuets to pick up parts. Most of time waiting is counter people talking about nothing. 2 plus hours to get parts👿
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15 December 2017
The return policy for this company is a joke. I read the return policy verbatim to the service rep, and he still argues it is not their policy. I would give this company zero stars if possible, but I'll give it one star cause the guy seemed to know how to read, just not comprehend what he was reading. Completely useless.
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08 December 2017
Amazing store can satisfies most of your restoration needs
Staff are helpful and they know their jobresponse / report this review -
13 November 2017
Place is great, service is excelent they are helpfull treath you good.
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26 September 2017
Used to be a great company to deal with. Every order I put in is about 12-15,000 and that's not cheap. The new generation of staff are truly not on par with the previous staff. I've written many times about the problems I'm having with the website as I can't open it for reorders. Only the first page shows, thereafter nothing happens. Its been going on for nearly 3 months. I don't know what to do. I'm using WIN10 so I'm pretty much up to date. Every other website like CJPony Parts, Summit, Jegs, Ecklers etc no issues.
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21 September 2017
Very nice people answering the phones, but their ability to actually handle problems stinks.
My husband has spend several thousand dollars at this place (via internet) and was planning on spending several thousand more to complete an 83 Chevy truck he is restoring. Four separate parts have not worked, despite being labeled as for the year truck he has. One part (which cost over $1000) we were told may need modified to fit. If you attempt to modify an item and it still doesn't work, it cant be returned!
When I called to say I wanted to return the item, they said we would have to pay shipping. I was able to get a CSR to tell me yesterday that they would pay return shipping since we have been having trouble with several items. After 24 hours the label wasnt in my email, so i called to check on it only to be told that there was no record of them agreeing to pay return shipping.
Again i told the whole story to another CSR who got a manager to agree that they would pay the return shipping, and the label would be in my email within an hour. After an hour and a half i was told they never said it would be an hour, and they are busy. The employees obviously do not communicate among themselves, and its very hard to get the same person on the phone twice.
GOOD LUCK getting a problem resolved if you have one, and good luck getting a part to fit as described.response / report this review -
23 August 2017
I have been fairly happy with the quality of the products from Classic Industries and the OER brand. There are a couple things I think would like to see them change. First is the discounts they offer, just offer a straight up, spend $100 get 10%, spend $200 get 20%, etc. Second, I found it odd that not many of the products have reviews considering the amount of business they do. So I left a review of a product that didnt fit exactly as it should, it was an honest review which was approved and posted on the site for about a week, then they removed after contacting me and I told their customer service that I had to modify the part to make it fit for my specific year. I guess they didnt like my honest review, this just seems strange to me. Other than that, I have been happy with their products and service and I will purchase more items once I need enough stuff to make that weekly promotion dollar amount.
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12 August 2017
The prices for most items are comparable but some are on the high side. If you are visiting the showroom for your purchase plan on waiting a while and don't forget to take a number. Shopping on line is also problematic with terrible catalog navigation if the site is even operable. I didn't have much better luck with a phone order as they did not pick up. This place has everything you'll need and usually in stock but shopping is such a pain that I tend to only use them as a last resort.
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01 August 2017
Great customer service the prices are everywhere, some things well worth it and others way to much,keep in mind to shop around
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20 February 2017
Service is sub par. They do not stock a lot of parts. The wait to actually get the parts you ordered is horrible. I spent over $600 in small parts for my 68 firebird. Purchased some lights, trim etc. None of the items that i purchased included the nuts or screws to install them. I was never told that they were not included. One would assume that if you purchase a tirn signal light, interior trim piece etc for a classic vehicle, the correct screws and nuts to install them should be included. The bad part about all of this is that they are unable to give you the size of the screws and nuts over the phone. TERRIBLE!!!! To drive almost 2 hours to purchase parts that you cannot install because you do not include the installation hardware is complete BS! And.to be closed on Sunday!
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02 January 2017
We have purchased numerous times online, over the phone, and in person, every experience has been a positive one! The reps are extremely helpful and go out of their way to ensure we get the right parts at the best price. We've had no issues with returns, they've always done right by us. Highly recommended!
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19 November 2016
Bought a dash pad that had some quality issues. I got it to install anyway. I clicked the button to be the "First to Review" and wrote an honest review. I got a call from their customer service saying customers are very important and he asked about the issue and offered to a small partial credit my account which was nice. Oddly my review hasn't been posted but they do offer great customer service.
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27 October 2016
Good catalogue, unfortunately that's the only good thing about them! Unhelpful & SLOW ordering system, Forget trying to do anything International, They're not interested, Customer Service was SLOW & another waste of time, Gave up trying to order as it took 3+ weeks to get answers and prices, which were ridiculous and incorrect.
Possibly the Most Unprofessional Company EVER!response / report this review -
22 August 2016
Great place to deal with online, not bad on site but it is a busy place with there sole focus being online world wide distribution which I can understand. Ill happily deal with the company online anywhere in the World!
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