Superior service, wonderful and helpful staff. I can't recommend this shop highly enough. They really go to extra lengths in taking care of the customer's needs.
Wow, this store is much more than it appears. From Georgia on a short business trip, I found this store. The staff was incredibly helpful and friendly. Bought their race kit and some other goodies for a more than fair price. Hope to visit again one day.
Friendly staff, good prices. Great to have in the neighborhood.
The owner Jonathan is incredibly knowledgeable! Great service techs and care all around!
Vey gud and awsome experince love the mechanic customer service and love the items xd -love papi chulo on a seroius note there good
HORRIBLE CUSTOMER SERVICE. Unacceptable for the caliber of service you expect from any business in Manhattan. They did not greet me and basically snarled at me while talking to me. Literally told me, "If you know what that problem is, you could fix it yourself." When I asked to speak to the mechanic, he quickly said something in Spanish and the mechanic soon adopted his same unprofessional attitude. Really? I almost never do reviews but, the "service" was so utterly abysmal I did not mind taking the time to help others know about it and make an informed decision.
Great guys. I've never been disappointed. They have a nice selection of accessories and products, and they just installed fenders for me and did a great job. Great price too!
Great service and assortment of product. The staff is always helpful and takes the time with you.
generally awesome but horrible experience last week. brought bike in for a VERY VERY simple chain tighten, true wheel, and replace brake pads. I got the bike back and the wheel wasn't trued, waited to get this done on the spot- (they're very good about this). Paid $40, totally worth it. 5 blocks into my ride the entire rear cog completely sheared off- every tooth sheared off. I locked my bike and had to take a cab 20 blocks then another cab to get home. Next morning I (once again) cabbed back to my bike and walked it 20 blocks back to City Bicycles- they charged me an ADDITIONAL $70 and the mechanic relentlessly argued with me that they had ZERO responsibility for this happening the night before- I told them the bike was fine for 1.5 years and suddenly it breaks when it leaves your store? He was combative so I let it go and paid the additional $70. So now I'm out $120 and $50 in cabs. The mechanic also said that the chain was worn and that's why this happened- I asked why he didn't mention that when they were tightening it? No response..Jonathan wasn't around so no solution could be hadVery depressing- I really liked the place but can't trust the mechanic. P.S. The chain the mechanic replaced is skipping like mad so my bike is actually worse off than when I brought it there and out $120 + $50 in cabs..Awesome.
Amazing team there who suck around after closing time to help get me back on the road. Great chatting to the guys there who are a wealth of experience on weekend rides, trails and hardware.
Great customer service! Awesome bikes. Great hourly and day rates, leave the shop and start biking right away!
Very nice staff in this shop. Bike rental for the whole day not expensive, with good quality bikes. Helmets and locks optional.