Their service is not good . One of my friend struggled a lot after an accident for the coverage and still they haven’t given any decision. Worst insurance ever and ever!!!
I meet with an accident 1 month before and there is no response from them till now and they are asking to wait for another 3 months or they are asking me to do their job .It's a worst company I have ever seen.
Been with them since 2000. In all those times have never had any negative issues. Even when the agents change, everything remains first class. The agent I have now is Elizabeth Z. Give her a chance, you will not regret it.
I have had multiple issues with both my agent and customer service being extremely rude to me. I had to move to Ohio for work and when I asked my agent if CIA could help me transfer my policy down there, I was told I just needed to find someone else (a different representative who took my call said my agent would help me find a new broker prior to this). Then when I had changed insurance, a customer service agent was rude to me again when I called back on a different agent's request to provide my new address for the refund check to be sent to. He was annoyed because my mail forwarding was already set up and this was "a waste of time". Finally, I was sent a letter about a payment coming out this month for my policy, which I had cancelled, so I had to call back again today. Turns out my refund was being sent directly electronically, which has taken over a week to do, and the policies were effectively cancelled. I highly recommend you avoid this company! Extremely unprofessional depending on who you talk to.
We cannot recommend CIA Insurance enough. The kindness of the staff is amazing and they all go above and beyond to give you a good experience. We have had to file two separate claims with our homeowners insurance and the staff have helped us navigate through everything with such ease. We cannot say enough good things about this company!!