About
Location :
Added by Jopie, at 11 December 2016
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 12:00 – 5:00 PM
Gallery
Add missing information
11 Reviews
-
19 December 2017
Horrible customer service when you call their 800 number. Apparently they have outsourced it to save money. I think the lady I spoke with was in Serbia. Wont be using them again. Had to wait over 30 mins to talk to someone. Since your paying those people so cheaply you think you can hire some more of them to answer the phone quicker?
response / report this review -
16 December 2017
Is Cheryl's Cookies going out of business?
Because it surely seems like they don't want the business!
Recent reviews show how bad it is getting.
Listen to these reviews if you are thinking about ordering Cheryl's Cookies. If you are part of Cheryl's Cookies, LISTEN to these reviews before you go completely out of business!
Jim and Cheryl, it is such a sad time for what was once a highly desired product. I am Ohio Proud and you are one of the first companies to be removed from my wish list. I realize that you sold the company out to mass production, but that should NOT change customer service. SMH for you.
We ordered holiday treats AHEAD of time so we could avoid a repeat (missed delivery date) issue from last year. We scheduled our delivery so we could have fresh cookies for our family gathering. Well, two years in a row you have let us down for Christmas gatherings. Missing the delivery was bad, but your customer service is full of lies and belittling. Your call center should not use the excuse that "too many orders came in and you have fallen behind" as a way to START their conversation. They continued to say that the order "should" arrive on time. I was even told to re-order (at my own expense) the product to ensure delivery? WHAT?! Well I did, and guess what, those came in, but my pre-order has yet to arrive for an event today!
Each call we have attempted to make has required so much hold time that we simply leave the phone on speaker mode and go about our business until someone answers, if they ever do! The calls resulted in an accumulated 1 hour and seventeen minute hold and a disconnection! Others are full of excuses and accusations against our placed order ever happened! No offers to compensate or even replace the order, just demeaning statements and constant reminders to order early - which is exactly what we did this year!
In addition to bad customer service, your product has continually slipped in quality. They used to be moist and chewy delicacies, but now they are dry and poorly packaged with inconsistent sizes.
It is so sad that you went from a family-run business to a MASS production of out-of-control poor business.
I was offered a 50% refund. My order was over $70 and although that is a considerable discount, that does me no good for the event I was needing to fulfill. Besides, the website GUARANTEES delivery and satisfaction or a refund. I received neither in this offer! I have spent three days calling, being put on hold and spending MY lunch hours trying to contact Cheryl's to hear that I would still have to pay half for something I will not need.
What did I expect? Being from Ohio, (and your distribution center is here) you should have someone grab the packages I ordered and deliver them to my house so I would be incredibly impressed with your desire to win business, not lose it, and then I would write a review that counter acts ALL of the bad reviews you are getting. But that didn't happen, so I will now vent my disappointment and frustration through this BAD review and join the other BAD reviews of Cheryl's Cookies that I ignored before.
Although we have ordered for much more than Christmas, you have lost all of our confectionery orders throughout the year.
I receive gift boxes from many of my vendors every year. I will not be ungrateful for their efforts, but I will return ALL Cheryl's products to the gift-givers in an effort to inform them of how bad your products are in my mind.
UPDATE: I have been on hold for the entirety of this post and after demanding to speak with a customer service manager (which never happened) to refuse a 50% discount, I was reluctantly told by a phone operator "Tabby" (that barely spoke English, and was difficult to understand) that I would get a full refund and that it may take a week to ten days to receive. I have wanted to support you as a "local" US company, but it appears that you are outsourcing your customer service and failing miserably. It is SHOCKING to see the amount of recent bad reviews. Fix it or you will not be around much longer.response / report this review -
16 December 2017
While the cookies are delicious their customer service is horrible. My first order arrived days after the schedule I was given. Order 2 is on its way - it shipped the day AFTER it was supposed to arrive. Customer service will not even give a response to the question of changing or cancelling order 3. All-in-all their customer service is non-existent at best, will not be ordering again. Plenty of other online places to get goodies that will stand behind their process and their product. Very disappointing.
response / report this review -
04 December 2017
I received the OSU cookie jar & 12 cookies as a gift. It is awesome! However when I opened it, I noticed a chip in the lid and another on the side. I called the store and spoke with a very nice man who explained that some of those were damaged during delivery and never should have went out. He said they would send out a new one at no charge. I received the new one 2 days later. It was in perfect condition and they even sent another dozen of their DELICIOUS cookies! Based on the quality of the items and their customer service, I highly recommend Cheryl's and will use them again in the future! Thanks Cheryl's! 😀
response / report this review -
21 August 2017
This company, while being polite, failed to ship their package to someone who was in the hospital. After paying a lot of extra money, being assured by the people on the phone, the package didn't ship until 5 days after it was supposed to. This caused the gift to not make it to the hospital while he was in checked in. Safe to say I DO NOT recommend using them for anything that is time sensitive. This apparently is a consistent behavior from their company. I even called on day of delivery and was told "order has been shipped and it make take up to 48 hours to update". Turns out this was not true.
response / report this review -
20 August 2017
This a very nice place and there managers are very nice and also there product taste good.
response / report this review -
17 May 2017
YES! You CAN buy cookies here! Although it's in an industrial complex, you can still walk in and buy delicious cookies, brownies and even drinks to go with your sweets.
response / report this review -
15 May 2017
Great cookies, good deals!
response / report this review -
11 April 2017
Mmmmm butter cream cookies..nom nom nom
response / report this review -
28 December 2016
Individually wrapped cookies that taste great. Good variety of cookies available. Price may not please all customers.
response / report this review -
18 December 2016
So many great players to choose and they are excellent.
response / report this review
