Changing Faces Hair Salon

Location :

704 Fulton St, Brooklyn, NY 11217, USA
Added by Jopie, at 28 October 2021

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• Tyesha Isaac

  19 May 2022

  Ngl my girl Jodi ate it upp , she did so well , listened and gave me exactly what I wanted , especially with the stitch braids , she did so well and I love it so muchhh!!!

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• Lynda C

  26 April 2022

  Unfortunately, I had to give the service 1 star. I’ve visited this salon in the past for knotless braids and a silk press and was very pleased with those services. I’ve also referred my friends to the shop since my prior experiences were so great. I assumed getting a simple two strand twist would be seamless but that was not the case.
  
  I booked an appointment online with Lisa at the price of $95 for two strand twists shoulder length as stated on the website. When I arrived, Lisa checked me in and got started on my hair right away. She washed and conditioned my hair as anticipated (I would later find out that the shampoo and conditioner are not apart of the style price resulting in an extra charge).
  
  Before she actually began styling my hair, Lisa asked me what size two strand twist I wanted which I told her would be medium size. I asked for medium because the twist would look really full and voluminous. I also asked for medium size twist because it would make detangling and twisting 4C hair much easier since it’ll be in smaller sections.
  
  The back of my hair started fine but as Lisa proceeded towards the middle of my head, I noticed her parts and the twist were getting larger and uneven. I’m also vision impaired so I couldn’t see exactly how the hair was coming out while in the chair but I definitely felt the difference. As the sections got bigger, detangling my 4C hair got more and more difficult. I winced a few times as she combed through my thick/coarse hair and I could tell Lisa started to work quicker and in larger sections instead of working in smaller and easier sections for medium twists as discussed.
  
  When the style was completed, Lisa gestured for me to sit under the dryer and that’s when I saw the finished style fully. I immediately was dissatisfied with the style because it was nothing like I asked for. The parts were uneven and sporadic. The two strand twists were thick, clunky, and all over the place. It was apparent the style was rushed. Before I even sat down, I mentioned to Lisa that this was not what I asked for. I could tell she was offended by my feedback and was searching for a rebuttal. The entire 10 minutes under the dryer I was trying to find the most non confrontational way to again reiterate my dissatisfaction with the style since I could tell my comment did not sit well the first time.
  
  When I sat back in the styling chair and again mentioned the style was not like I asked, Lisa flat out blamed me for the outcome. Lisa told me that I was “tender headed” and because I looked uncomfortable, she decided to work in larger sections to finish quicker. I could not believe what I had heard. Was I really being blamed for a style I did not ask for because of what my stylist perceived to be my discomfort? I totally admit I did squirm in my seat a few times but that was in reaction to the larger sections being detangled. If Lisa had worked in smaller sections for the medium size twists like we originally discussed, detangling would have been less of a struggle for her and a lot less painful for me but instead of understanding my feedback, it was dismissed. I felt so embarrassed and disregarded.
  
  Lisa “discounted” the rate which she stated would’ve been $160 (style plus shampoo/conditioner). Even the discount felt disingenuous. I felt as though Lisa thought she was doing me a favor by “discounting” the rate but I believe it was more for her than me. She never asked me what can we do to make it right. I didn’t want a discount, I wanted the style I asked for.
  
  In all honestly, the way the twists came out, it wasn’t worth anywhere near what I ended up paying. I walked out of that salon feeling, dismissed, unheard, and completely unpretty. I understand that not every style will come out perfect but I had hoped that clients and stylist would be able to have a constructive discussion if that’s the case instead of being accused into believing the client is the problem. Not sure if I’ll return since I now know that a space of constructive criticism and solutions does not exist in Changing Faces.

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• Kazim Abdulmumin

  21 April 2022

  My wife was very unhappy about the price for an wash & set with treatment. 159.00 dollars where they pay that at?? Plus you put some mousse that made my wife hair hard only to comb it out which was painful. You need to inform your customers on pricing. We will never come there again!!!!!

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• Nikole Knight

  04 February 2022

  Jodi is excellent. My hairdresser moved to another state and I was devastated. Not everyone takes the time to be sure that the style fits your face. Jodi spent a great deal of time ensuring I was happy
  and.confortable with my hair. If you need a great stylist..go here and ask for Jodi. My braids still look amazing after two months!

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• Rukiya Hutchison

  04 November 2021

  I chose this salon based on the 5 star Google reviews and their availability.
  
  I just buried my father on Saturday and I wanted to do something to lift my spirits so I decided to get my hair done today, specifically a silk press on my natural hair.
  
  I wasn't impressed by the interior of the salon based on the location (Clinton Hills) and it wasn't full, I was the only person getting a service at the time for a while.
  
  The stylist was nice enough, we chatted throughout the process, she was accommodating. After she started pressing my hair she asked if I wanted a cut (or trim, I don't remember the term she used). I said yes because I haven't had my hair trimmed in a while.
  
  As she pressed my hair, I saw how much length I had, it was going down my back. I have been working hard to grow my hair out and was looking forward to seeing the length I got. I heard her cutting my hair, but I assumed she was just trimming the split ends and trying to make the cut look even.
  
  After she was done, she bumped my hair and then showed me the final look. The front was shorter than I anticipated but I felt that it would be okay, looking forward to the length in the back. When she showed me the back, my stomach dropped. All of my hair had been cut shoulder length. My hair was past my shoulders last year. The haircut is also uneven. One side is shorter than the other.
  
  If I really had damaged ends that needed to be cut this deeply, that should've been a conversation she should have had with me before cutting it. I don't think my ends were that damaged. I've been trying to grow my hair out for my wedding and I don't think it will be long enough in time for my wedding.
  
  And on top of that they charged me $45 for a haircut when I thought I was just getting a trim.
  
  I also felt like she used too much product and passed the flat iron too many times over my hair. My hair is starting to frizz up already, probably from the heat damage, and I've only been out of the salon for a couple of hours.
  
  I have to take responsibility for not speaking up and prompting the conversation but I assumed for the $150 price for a silk press, that I was paying for quality. Hopefully my hair will grow back and exceed the length I wanted in time for my wedding. I also hope my hair reverts back and I won't have any damage.
  
  I am not giving one star because everyone at the salon was nice. They need to work on their silk press technique and ask before cutting too much hair off. Seeing my hair cut like this is really bothering me. I ended up paying $225 plus a tip and I regret having spent this much money to be this unhappy with my hair.
  
  The first two photos are of my hair, Sept 2020. The last photo of me in the white sweater is my hair today, Nov 3rd, 2021.
  
  Update - I went back to the salon the next day
  and explained to the stylist why I was unhappy. She apologized, gave me a hug and offered to press my hair again. (She wet it and put conditioner in it. My natural hair reverted back with no heat damage). My hair will grow back. I give them 5 out of 5 for being understanding and accommodating and may go back for future services.
  
  The 4th photo is of my hair today after she pressed it again. She took better photos of my hair at the salon.

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