Once again the Dr and the staff helped get our pup back to feeling better. She gets ear infections off and on, sometimes they get more than I can handle. They know what to do.
Five years back when she was really small, she got parvo. They helped us nurse her back. They were vey supportive and caring.
I highly recommend this place.
Exceptional Veterinary Care with holistic modalities where your pet Healthcare comes first without upselling you on useless services and products. Recommended by my Chiropractor. Totally unlike the big corporate veterinarian services where money comes first.
I came here because of the mostly good reviews. My kitty had bad teeth and they took out 3. When i went back for the free check up after the surgery i kept telling them about my concerns but i was ignored and rushed out. 8mnths later she's still in pain so I took her to another vet and seems like they didn't do a complete job taking out her teeth. She's in terrible pain so now i have to pay for the whole process again. Im willing to give them one last chance because of they're good prices but hopefully it's not a repeat of last time
Very disappointed in the initial contact. I went in with my dog as an emergency situation. It was early afternoon and one of the girls at the desk tried to turn me away because I didn't have an appointment. Yes there is a sign on the desk that says appointment required but you never know when you will have an emergency. Fortunately it was nothing serious. The other girl at the desk went and got someone to help. The original girl was still trying to get me out the door. Apparently they only had 1 doctor on duty, who by the way was very nice went over everything with me. There were 5 doctors listed but only 1 doctor working. My fur baby is ok but if you have the words "animal hospital" on your door you need to expect emergencies to come in your door. You operate a hospital. Again I did have a good experience with the doctor that saw my dog, but you need to make sure you have more than 1 on duty, especially during the week and during the open hours.
Horrible! Brought Linda, our Shepard mix, in for serious gastro intestinal rectal bloody discharge. She was 12. The doctor did a costly blood test revealing nothing, sold some pills, an injection and Linda was put down in 5 days by an ethical agency in Thousand Oaks, a County facility. She had inoperable cancer and the HORSE DOCTOR who saw her at Carter merely milked us of $300 and prolonged Linda's suffering. May 2016.
Recommend Banning Animal Hospital or Good Samaritans SPCA.
My dog Buddy and I went to the Carter animal clinic to get a tumor removed from his back. I told them I had $500 and I could maybe come up with 500 more. When I came in they gave me an estimate of $1,400 I told them I could only get the 1000.
They took the estimate to a back room they came out they put a line through the $1,400 and wrote 1000 underneath it. They did everything for 1,000. I couldn't be more grateful to these people. Every one of them was friendly and nice. They all showed me and my dog respect even though I was low on funds cuz of an injury at work.
Once again I couldn't be more grateful to these people and I'll never go anywhere else.
1 week after our visit and $486 lighter in the wallet, we're making an appt with a different vet.
Keep it simple here. Rabies vaccines, etc. and you'll be OK.
I was a customer of VCA Desert Animal Hospital for more than 10 years when I brought in our beloved Chihuahua with a nasty mouth infection - it was clear she needed some teeth extracted. This wasn't my first visit for this type of issue with a dog and I knew what I was in for. The staff is attentive, the facility is a well organized machine - but it's always plus, plus, plus, on my bill.
But $500 later - after 2 visits, expensive tests, and a referral to a specialist my pup still had not had her mouth properly examined. Ultimately, they declined to perform the tooth extraction until after my dog had her heart checked by a doggy Cardiologist in Palm Desert. This was more than what I bargained for and I was fed up.
My friend referred to me Carter Animal Hospital and feeling like I needed a second opinion, I called them. THEY ANSWERED THE PHONE and I had an appointment the next day. My dog was seen by Dr. Carter himself who is a wonderful, no nonsense, professional. I explained my dilemma and the concerns with the other Vets, he properly examined my dog's infected mouth. He reviewed my test results from that other facility and said he had no problem extracting the tooth. He said it needed to come out immediately and he offered to do it that day. I was provided with a fair estimate that was $200-400 LESS than what I paid at that other facility for my other dog (with the same teeth issues) the year before.
I am so grateful we found Carter Animal Hospital. The staff are friendly, attentive and experienced (I hear a lot of them are former VCA staff). This facility is clean and organized. But mostly I appreciated Dr. Carter and his direct involvement in the care of my dog. I didn't feel totally ripped off, like I always did when I walked out of that other facility.
I've been taking my pitbull there for a few years now and I've had no problems whatsoever. The staff is always attentive and great with my dog. I don't ever feel they are trying to 'get money' out of me. When my dog had what turned out to be a plantar wart on his paw, Dr. Carter clearly told me we could do a biopsy, just to be sure it wasn't cancer. Now, it was clearly my decision to go ahead and pay the extra $200.00 for the biospy and I'm glad I did, because it was important to know if my dog needed more medical care, even though it turned out to be benign. They also removed one his teeth that was chipped and they've always been great, I haven't felt the need to go anywhere else in the desert. For the negative reviewers, it sounds like they (the reviewers) were having an off day and using Carter Animal as a scapegoat, or are too concerned with themselves to realize what is really going on of course, if you're a walk-in, you have to wait, I believe it's the same way in a people hospital. How would like it if you made your appt. (which I always do) and they took some walk-in ahead of you? You would be making another bad review Some pet owners are lame.
I called them as a new patient to see if they had any open appointments and/or walk ins because my almost 5 week old puppy has worms, the lady on the phone said hold on for a moment because the computer is not working correctly and then she hung up on me. Lol they really do care for animals. Definitely won't be calling back or ever bringing my fur baby here.
Although it IS posted on their website, this "hospital" is closed for an hour EVERYDAY for lunch. Guess their lunch time is more valuable than mine! Couldn't even spend a few minutes to get the medicine (that was already prepared for pickup). Hope you don't have a pet emergency during the hours of 12-1!!!!!!
When my 17 year old dog faced her final moments, Dr. Carter went above and beyond to make it the best possible experience given the circumstances. My dog's passing was with dignity, love, comfort, sincerity, and it turned out to be a very special moment. I can't be thankful enough for the extra effort. Thank you Dr. Carter.