About
Location :
Added by Jopie, at 13 July 2021
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
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5 Reviews
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25 August 2022
How a business treats its customers and honors its word is important. I ordered an expensive vacuum online for delivery. Paid by credit card. Free shipping 5-7 days. After 10 days I called to check on the status as the delivery was late. Was instead told that the delivery hadn't shipped yet and that I'd need to pay extra to ship it. This was an order that they had accepted and were paid in full and was already late. Instead of apologizing and honoring their free shipping, they blamed the website and wouldn't budge on me paying extra. They were happy to do nothing for 10 days while they kept my money and never contacted me.
In Response to the Owner:
Carolina Forest found it more important to respond to a negative review than they did to do right by a customer in the first place. I didn't do anything special to place the order. I could have ordered on Amazon and gotten free shipping as well, but I prefer to give business elsewhere if possible. Carolina Forest held my money for 10 days without shipping the vacuum or contacting me. When I did call, after 10 days, the manager wasn't interested in honoring the sale as it stood. He didn't care that the order was already late. Those were "my" problems and he told me he didn't need to hear about them. Instead, he told me that I shouldn't have been able to make the order online, even though obviously I did. He told me that shipping costs money (duh). So, as a businessman, he wasn't at all concerned about his customer's problems, but instead wanted me to be concerned about his problems. I run a business too. When our error inconveniences our customers, we eat the cost to keep the customer happy. Instead of cutting into their profit margin to keep a customer happy and honor the company's reputation, Carolina Forest chose to void the order and refund me. I've now ordered the same item from Amazon. Free shipping. No hassles, and, surprisingly, better customer service.
Now in Response to the Owner's 2nd Response:
This response is an absolute lie and is a few months late on top of it. First of all, Carolina Forest never tried to contact me. I would have responded to any call or email as I needed the vacuum. It was me who contacted them, days after the vacuum was due to be delivered. Second, while I do live in Hawaii, I did absolutely nothing to hide my IP address. I filled in everything online honestly, like my shipping address in Hawaii. If there was an error, it was Carolina's site that made it. The point stands that, after Carolina took my money and didn't contact me and didn't ship the vacuum, their customer service in dealing with me was horrible. They didn't apologize. They immediately tried to put the blame on me. They couldn't care less that I needed the vacuum and had paid them in good faith. They didn't care about keeping their companies commitment or keeping a customer happy. All they cared about was not having to pay the the extra shipping cost. They did refund my money but that was only so they didn't have to ship the vacuum to me and hurt their profit margin. Finally, I never threatened them. This is, however, the first time I have ever left a negative review for a business. It is a testament to how poorly they treated me and and how disappointing their customer service was.response / report this review -
22 July 2022
Very disappointed in the service. Dropped my Dyson off on May 12th to be "deep cleaned" and to replace a hose. Had no communication from the store for 1 month. I finally called to inquire about the progress and was told they were waiting on the hose, which had been shipped from Dyson only a few days after I dropped it off. This was the first lie. July 18th(over 2 months since drop off) I called again and was told they would order the hose that day. I explained what I had been told the month prior and was not given an explanation tothat lie. I finally told them not to order the hose, I would order it myself. Picked up my Dyson today and it was still filthy. The roller area had not been cleaned, all they did was change some filters. Definitely not what I expected when I asked for a deep cleaning of my machine. Owner was not helpful at all and I left there very disappointed. Will tell everyone to stay clear of this business.
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19 July 2022
Excellent price on my Miele vacuum with fast and free shipping. I called to confirm some things before the order was completed and Patti was extremely helpful. I will definitely keep this place in mind if I decide to upgrade my sewing machine or need another vacuum.
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02 January 2022
The level of customer service I received here was WAY above standard. I don't have any dealers near me that I like, so I decided to give one online a try. I needed a new machine, and the folks here took care of me very well. They were a pleasure to deal with, and I would absolutely return for any future needs I may have.
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20 July 2021
I told all my sewing friends about them after having such a great experience. Last year, my sewing machine decided to retire on me. I was working on a large order & needed a new sewing machine QUICK. I messaged the team asking how long it would take to ship my order right after placing it & in less than an hour, I got a response from Patti. She assured me that my machine will be shipped out the following day & I received it by the beginning of the following week. Shipping, communication, overall customer service was amazing! They truly saved me as I was working on a large order & needed to get it out ASAP.
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