Car Cloud Auto Group

Location :

1707 Richmond Hwy, Stafford, VA 22554, USA
Added by Jopie, at 05 March 2023

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• Carsie Mitchell

  26 May 2023

  1st day of ownership cost me almost $500. Dead battery and two camshaft position sensors.
  The sales man was honest but the owners are not.
  I recommend finding a dealer that is more reputable.
  When I called them about the issues, they wanted me to drive the car 2 hours on a dead battery and two bad sensors. It was not a reasonable request on their part. All I wanted was a reimbursement of the money it cost me on day one.

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• Amena Booth

  11 May 2023

  Please beware when purchasing a car from this dealership. Bring someone with you that understands what a good used vehicle is and make sure to check under the hood. I purchased my vehicle December 2022 and drove away with issues. The car would not accelerate properly and when I called them, I was instructed to pull over on the highway to turn off the vehicle for a few seconds and turn it back on. He said " we filled it up and it may be the gas. Drive it home and let us know if you have anymore issues". I had the issue several times after trying to make contact via email and phone sometimes I could reach someone and other times I couldn't and did not get email replies back. I brought the vehicle to them over the Christmas holiday and they said they fixed a sensor. That did not work and the car started getting stuck in gear and sometimes it would accelerate while driving. I brought the car back again and they drove it to another shop to fix the issue but didn't tell me where or what part. I asked to return the car and was told I couldn't and since I purchased a good extended warranty I need to bring it to a Nissan dealership. Found out that the engine and transmission was covered in sludge/build up and the car needed 8 parts fixed. Had to wait almost a month to get all the parts needed as well.

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• M Aryan

  04 April 2023

  I recently had the pleasure of trading in my old car for a brand new one at a local dealership, and I have to say that the experience was absolutely wonderful. From start to finish, the staff at the dealership were friendly, knowledgeable, and extremely helpful in making the process as smooth as possible.
  
  When I first arrived at the dealership, I was greeted warmly by the salesperson who was assigned to help me. He took the time to listen to my needs and preferences, and he showed me several cars that he thought would be a good fit for me. He was patient and never pushy, which I really appreciated.
  
  After test driving a few different models, I finally settled on a car that I really loved. The salesperson was able to work with me to find a financing option that fit within my budget, and he explained all of the terms and conditions clearly and thoroughly.
  
  When it came time to trade in my old car, the process was just as smooth. The dealership was able to offer me a fair price for my old car, and they made sure that all of the paperwork was taken care of quickly and efficiently.
  
  Overall, I would highly recommend this dealership to anyone who is in the market for a new car. The staff are friendly and knowledgeable, and they truly care about making sure that their customers are happy with their purchases. If you're looking for a stress-free car buying experience, this is definitely the place to go!

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• Sean Sorensen

  23 March 2023

  First I would like to thank car cloud auto group for just simply being such an amazing dealership. Zack was extremely helpful and responsive with helping me. And Jeannie is just hands down a heaven sent miracle worker. An angel from the dealership gods. Thank you guys so much for assisting me in the best car buying experience of my life. They were able to help me when I needed it most. I highly recommend them if you’re in need of a quality used vehicle

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• Keith Hennett

  12 March 2023

  Wanted to thank Zach our salesman and Jeannie in finance for a wonderful experience. We get there and the car is just as advertised. Everyone was super friendly and very helpful. The process was quick and easy and they were all transparent. We got a great deal and are very happy customers.

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