Nice place, good people. Sean Bay is a great professional Sales person, he rapidly got to know us and our needs. We arrived at a model that had all that I required, David in the financial department made the process smooth.We are very pleased to have purchased through Burns and exceptionally happy to have had Sean Bay in the mix.
Great shopping experience when hunting for a minivan with my wife. Worked with Sean Davies who was the most knowledgeable salesperson we worked with during contact with about 8-10 different dealerships. There was a genuine enthusiasm for the vehicle that was often lacking elsewhere. We were treated professionally from start to finish.
We ended up selecting the Chrysler over the Honda but it was a very close call, and had we opted for the Honda we would have continued working with Burns Honda.
I have given Burns Honda a 5 star recommendation based on the red carpet treatment I received upon my arrival by the receptionist and my Sales Consultant Brian Young. This is my very first Honda and of course I was intimidated by my lack of knowledge with regards to this fabulous automobile. My awesome experience began with a phone message left for me by Brian Young. I had inquired about Honda's at several dealerships and Brian Young responded first. His warm and friendly customer service message left on my voicemail peeped my curiosity. I not only wanted to visit Burns Honda but also wanted to meet their sales representative who seemed genuinely eager to assist me in my purchase of my first Honda. Well, they did not let me down. Upon arrival, the receptionist greeted me with a warm smile and after making sure I was comfortable called Brian Young. I was so apprehensive because I was alone and not too sure about this. Well, Brian approached me with a warm smile and everything went 5 star and beyond from that point forward. I have dealt with Sales Consultants before but none like him. There should be a Brian Young at every dealership. This gentleman works excessively hard to make sure that your dreams come true. That is what he did for me. He genuinely cares about you and finding the Honda that will fit your personality. Truly skilled in his trade and a joy to know. I honestly believe that the reason the showroom and the lot outside are not cleared of Honda's is because he does not handle every single customer.
Thank you Brian. I absolutely love my Honda. Its perfect!!!!! Also, the Burns Honda Team are all so very very nice. You would not want to buy a Honda from anywhere else.
This was my first lease, and after having a confusing and all together off-putting time at the first dealership I went to, I got a call from Brian Young at Burns Honda and decided to try there next. From the moment we got there, Mr. Young was courteous, compassionate, and showed that he was truly invested in my wants and needs in a car through the knowledge he imparted -- he wasn't just selling me a car or a feature package, he was making sure I got everything possible out of it and that I knew how to utilize it to its fullest potential solely for my benefit. I never felt pressured, even during negotiations (which is a feat in car sales), and by the end of it I felt confident in my decision, with a new car and a new friend for the next three years and beyond. I know Brian will be there if I need him and I look forward to us catching up when I bring the car in for an oil change or tune-up. Thanks Brian!
Eric was very helpful in assisting and finally fixed my TPMS censor issue for my 2013 Honda Fit Sport. I came in today without an appointment straight from the body shop to see if I could have the persistent problem resolved within the day. Both Eric & Mike Simons were very accommodating to ensure that I was taken care of in timely manner and without hassles. My experiences have always been excellent with Burns Honda overall. I live in South Philly, but l always choose to bring back my vehicle for any repairs or mechanical issues to Burns Honda due to the quality service & communication. They do the their work professionally and always strive customer satisfaction. Thank you and keep up the great work!
Karl U. My salesman was great, helped me get my First Honda Product. He did not rush me, he explained everything and he understood what my must have accesories were on the vehicle. The finance Dept was very helpful. Mike the manager was great: team work is awesome at this Dealership. As promised someone from service contacted me for my remote start. I would definitely recommend them to friends and family.
Being in the car business and buying a new minivan for my family I must say this is one of the best operating new car dealerships I’ve had the pleasure to interact with. I look forward to great service during ownership and have a memorable day for my wife and kids to remember the day their new van came home with a big pink bow on top. Mr. Bay is the salesman you need to ask for.
From establishing contact through AAA and getting a sales discount to working with Ed Altman in sales to Burns giving me a fair price and explanation on my trade-in to negotiating a deal to financing, every step of the way the people were fantastic. There was no pressure on the sale and Ed worked with me to get exactly what I wanted and Nicole helped with the extended warranty to make sure my monthly payment was where I wanted it to be. The entire transaction was enjoyable and I would recommend to anyone to go there to get their car. And of course Hondas are the best made car around too!
My experience in buying a new, Honda Accord from Burns Honda was fair, painless, quick, and well-done through the efforts of Mark Foley. I had a less-than-specific sense of the exact features I wanted. Mark rapidly got to know me and my needs. We arrived at a model that had all that I required, a number of things I'm pleased to have included, and no items that weren't good fits for my driving life. I'm very pleased to have purchased through Burns (again), and exceptionally happy to have had Mark in the mix. Nice job, Mark and team.
I felt so pampered. Every step of this process was handled with my satisfaction as the goal. Charlie Lim was a pleasure to work with. He went out of his way to provide superior service,.. over and beyond what was required. He went to bat for me with the manager, finance and even the car prep area. He made sure I received my car in the best possible condition at a price I was happy with! I was treated with respect and courtesy. Frank Sorrentino followed up my initial visit with a phone call to see if there was anything else he could do for me, anything he could have ready when I arrived. My second visit was in a pouring down rain. Charlie brought the cars I was interested in to the showroom area so I wouldn't have to walk around the yard in a deluge. So thoughtful.
Adam did an outstanding job working with me on purchasing my Odyssey. From the initial contact to driving off the lot, Adam was extremely professional and efficient. Purchasing from Adam was the best car buying experience I could of hope for.
My sales rep Ian Sullivan was excellent. He was very personable and honest. He gave me exactly what I wanted and took the time to really listen. These guys at Honda Burns know what they are doing. Bill Bianco is a great Financial Manager. I give this dealer a 10/10 hands down.
This review is for the latest time I've been to the dealership: for the replacement of the airbag issue in the last recall. I was told to drop off my car anytime and I would be provided with a complimentary rental, which was appreciated. I was expecting to be without my car for a day but they completed the replacement within 3 hours of the drop-off. Pick up was easy and went without a problem. They've updated the interior of the office and the waiting area is much more pleasant now. Thank you!
It has just been a few days for my relationship with the dealership itself but everyone has been pleasant and helpful. So 5 stars for the dealership is a bit premature.
I have dealt with service once so far and they have been courteous and helpful.
But I wanted to specifically complete this review to point out my sales experience. My Sales Consultant was John Hughes. He made the buying experience easy and pleasant which as we all know is the exception and not the rule. I appreciated his "no pressure" approach. I would highly recommend him without reserve.