Budget Rent A Car

Location :

2640 Alpine Ave NW, Walker, MI 49544, USA
Added by Jopie, at 03 June 2015

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• Anonymous

  03 September 2016

  Very unprofessional and dishonest. To begin I prepaid for a rental car 3 weeks before picking it up. The day before I picked it up I called and was made aware at the last minute that there was a credit check, sure maybe that was in the fine print but they gladly took my money before every mentioning it. There a difference between something being legal, and something being honest. I called and asked for a refund which to my surprise I was granted without a "last minute" fee. They told me they would have it returned to me in 3-5 days. 5 days passed, no refund. I can and they said me it's coming. 13 days passes, I call and ask where MY refund was, they sure me it's on its way. 16 days passes. I call again and they tell me "sir your refund wasn't processed until the 30th (13 days after I was told it was). So I was lied to on day 5 and lied to again on day 13 when I was told it was on its way. They realized by 13 that they never sent it and finally put it through that day after they told me it had been on its way. They also have an F rating with the BBB. Called enterprise the day I cancelled this rental and was put in a great car with honest service for a lower price. THE DAY OF.

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• Anonymous

  16 July 2016

  BEWARE.Prepaid and was driving 12 hours across country when it came time to get my car at the appropriate time (my appointment time) they said they did not have one that maybe in a couple hours to try back. I explained to them that i needed one for a family of 5 that is what I paid for and you already took the money she said maybe in a couple hours they might have something. They employee was extremely rude and began yelling at me saying well we have nothing and I would have to wait I said I paid for a car and my family is waiting to go on this trip that you could of told us beforehand Not at the time of pickup. She also said she contacted her manager and to try back in a couple of hours. I cannot believe how poorly they treat there clients and how unprofessional they are. Do more research and go elsewhere.

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• Anonymous

  18 March 2016

  I have had a rental car 365 days a year, for the past three years. I have rented from all of the major car rental companies in Grand Rapids. Without a doubt Budget on Alpine is the BEST OF THEM ALL!! The people at the other rental places are nice and do their jobs well. The budget people are Great also. But you are renting a car.. I have had problems over and over again with cars that smell of smoke, things not working in the car and many, many issues with tires. Never have I had an issue with a car from Budget on Alpine. Then there is car availability and selection. Other then going to the Airport. Budget has the best selection of cars and SUV's anywhere. Make sure you call and reserve and if you cant get through.. It is because they are so busy renting cars. Call them back. Most important things to me are service and cost. Let me tell you. I have done your homework for you.
  Have a safe and fun trip. Thanks

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• Anonymous

  10 February 2016

  I had no issues. I've never rented before, I called, asked a few questions, the person on the other end was polite and friendly and made an appointment for getting me set up. I went in the next morning, Tina was very straight forward and polite, and I was in-and-out in about 10 minutes. I even upgraded without any hassle. When I returned the vehicle (2016 in great condition), I was again, in-and-out in about 10 minutes. Later that night, I noticed something questionable on my bill, I called the next day and it was a fuel charge that was automatically applied that was immediately taken off. I would definitely use this place again. I rarely write reviews, but this was worth it.

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• Anonymous

  10 June 2015

  Horrible service! I pre paid for my rental online and when I got there they didn't have the car I rented plus denied me based on a credit check. I showed the woman behind the counter that my agreement stated nothing about a credit check. She said I would have to wait 3 to 7 days to get a refund. I went down the road to enterprise and drove away in my new rental in less than 30 minutes.

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