Great selection on guns, ammo, chainsaws & other equipment.
I think it's ridiculous that a store based around the working class people closes at 6pm when people are just getting off of work. Really need to think about changing there hours up
I had warranty work here done around July 15th. Was promised blades would be sharpened. When they call to pick it up I asked if blades were sharpened, was told no but will be before I pick up next day. When I picked it up the blades didn't get done. Reminded him he promised. Was told sorry. No offer to bring back
I went to Bridgeport Equipment in Marietta today. It is Sunday, July 30 2017. I needed a pair of workboots & I didn't realize the store closed at 3:00. I arrived at 10 til 3 & it was obvious the 2 young ladies in the shoe dept. were annoyed. I ALWAYS buy 2 pair, because I'm in construction & I wear them out quickly. I picked out a pair & was debating whether to get them. They have a Metguard tarsal plate in them & I wasnt sure I would like that. I mentioned to one of the girls that I usually buy 2 pair, but I wasn't sure about these. It was maybe 3:05. She RUDELY says, "Sir, It IS after 3". I went ahead & bought the one pair, because I had to have a new pair for the next day, Monday. Otherwise, I would have walked out immediately.
( I actually was thinking of buying 3 pair this time, because I wear them out so quickly) .
I live in Lubeck, WV, so it takes about 30 min. to get to Bridgeport Supply. I understand the store closed at 3, & I don't make a habit of running into stores at closing. In my experience, though, closing at 3 doesn't mean that employees run out the door at 3. My wife has worked at several retail places and you lock the door at closing, so no one else can come in, but you still help each customer in the store. She Never left the store at "closing time" .
They should lock the doors at 2:45 if they don't want anyone in the store after 3. I wont be back. ( unless I have to return these boots because I was rushed into buying them)
PARTS DEPARTMENT WAS INCREDIBLY HELPFUL WITH THE REPAIR OF AN OUT OF WARRANTY CLUTCH ON MY GATOR. THEY WENT OUT OF THEIR WAY TO GET IT FIXED AND CONTACTED JOHN DEERE TO HELP DEFRAY THE COST BECAUSE OF A BAD SITUATION. GOOD CUSTOMER SERVICE.
Went shopping for a new riding mower and was very interested in buying a John Deere from Bridgeport, walked into the Marietta, Ohio store and found the one I wanted bad thing was is that none of the sales people even got off their butts to come over ask if we needed any help. My business is going to someone else as this is not the first time this has happened.
Good selection on boots and cold winter gear. Enjoy shopping here
Deere is the best, and Lee in service is great.
Parts dept seems pissed at customers, and sales force seems understaffed.
They are well stocked, the prices are decent, and they are open on weekends.
PS: I changed from a previous 2 stars _just_ because of Lee.
Can I give it less than one star. Worst sales people ever. I called every day for over a week and talked to a different sales person about getting a tiller from them for my tractor. Everyday that salesman would tell me he would call me back in an hour. To this date nobody has ever called me back. I then talked to a saleman that told me he had a tiller like I wanted at their KY store and did I want it? I told him yes and he said he would have it in about 2 days. I called back today to make sure that it would be here and nobody knew anything about it and said they didn't have any in stock. This is 1 of the times I had crappy service. BTW, I will be picking up the tiller I wanted from Middletown Tractor in Fairmont tomorrow which they had in stock.
On another occasion I went into the store in Marietta and asked for a Rotomec auger post hole digger. Could they get one. They salesman looks at me and said and I quote " Those are hard to get, probably take us about a month" I said why so hard to get? he said "sold out everywhere". I called Middletown tractor in Fairmont WV, and picked one up just like I wanted the same day. I also purchased a ballast box, forks for my tractor and also an I-match hitch that day.
On another occasion I went into the Marietta store and ordered a new grill from my tractor. The service department told me it would be delivered in about a week and I could pay for it then. He took my name and number. Nobody ever called. I then went into the store and inquired when it would be delivered. Nobody knew anything about it and said they could order me one. This is just poor service.
On another occasion I went into the store in Marietta and inquired about renting an SDS Max hammer drill, the guys at the rental desk said they only rent SDS Plus. I said you rent the small one but not the big one? He said, that is correct. I said why do you rent the one people can purchase for under 200.00 but not the one that cost 600.00 or more. He said he didn't know. So I went to another rental store in Marietta and rented one. A month later I was in the Marietta store and asked about the Hammer drill again to another employee, he said yea, we rent the big one, not the small one. These people are not very helpful.
If you don't have any other choice, then you could purchase from them but I will drive 2 hours one way to find someone with good service. I will never spend a dime with bridgeport tool and I have spend over 30,000.00 with them in a 2 year period from purchasing zero turn mowers, to tractors, to wood splitters, to 880 magnum chain saws, etc.. they have the absolute worst service from everyone staffed there except the gun shop which has been helpful everytime I have been in there.
If you can, I would go some place else.
I have dealt with almost every department in the Marietta, OH location and all I can say is that every occasion has been nothing less than wonderful! I am very pleased with the professionalism of the Parts Department in my time of need. I was in a rush and needed a tie rod assembly for my mothers lawn mower, but was not sure what lawn mower she had. They worked with me until we were 100% sure that we had the correct machine. I would give this store a rating higher than 5 stars if I could. Thanks again to all the parts employees that helped me that day!