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Added by Jopie, at 03 February 2017
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 6:00 PM
- Thursday 7:00 AM – 8:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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13 Reviews
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22 December 2017
It took total of three visits until I sealed a deal on a nice 2015 fusion. Larry was helpful and professional throughout the process. He was not in a rush and wanted to find the best option that works for me. His good sense of humor is also a plus.
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30 November 2017
Mark Garcia always makes buying a car a smooth experience! I have gotten my last 3 cars from him and will continue to go back! I am also loving my new ford edge! Thanks again for everything
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28 November 2017
Excellent service department, shuttle and sales team. I took my 2015 Ford Transit Connect to Varsity Ford (in Ann Arbor) for an oil change and asked if they would look at my sliding door latch and diagnose why it wasn't operating from the outer latch. They said they could change the oil but they could not even look at the latch without an appointment, even if I left them my vehicle all day. I asked them why? They said the door involved "another department." I drove over to Briarwood Ford the same morning. They gave me an oil change and diagnosed my latch problem on the same day. The part came in the next day and they installed it without charge. The latch works perfectly and I am now fully convinced that going to Briarwood Ford is worth the drive, even though I live in Ann Arbor. I also bought my Transit Connect from Briarwood Ford after discovering that Varsity Ford assigned me a salesperson who did not seem to know anything about Ford Transit Connects and how to find the vehicle I wanted. Briarwood Ford gave me a Ford Transit Connect specialist who researched all available vehicles, found me a dealer who had my car, and had the vehicle transported to Saline so I could buy it. This is an outstanding dealer.
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12 October 2017
The employee's were very courteous. Ordering a new passenger side rear view mirror was made so easy. I was thorough satisfied with the service given to me.
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11 October 2017
I recently leased my third vehicle through Mark Garcia and have always found his service and attention to my needs to be superb. He treats me with respect and listens and tries to accommodate my criteria for my new vehicle. I wouldn't want to work with anyone else. I plan to continue working with Mark for all of my future car purchases.
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06 September 2017
Bill Brenke at Briarwood Ford has provided exceptional and friendly customer service to me, my husband and my parents. He set us all up with lease vehicles. Bill is experienced, personable, engaging, and truly interested in providing a positive, no-pressure experience to those looking to lease or buy. We're all really pleased with our vehicles, and with the care Bill has demonstrated in meeting our auto needs.
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11 August 2017
The salesman was very understanding and straight forward about the car. He even went out of his way to give me a ride to the dealership to pickup my new vehicle. I appreciated that! Unfortunately, I really don't care for their service department or detailing crew. I'm 90 percent sure that they damaged the mirror while doing the inspection of the car (bought a used vehicle) because the mirror worked when I test drove it prior to the inspection. And as far as detailing the vehicle prior to me picking it up, they did a very poor job! It looked like they took a whole 5 minutes to clean it. When buying a vehicle from a dealership, I would expect them to do their best to make you feel like you bought a nice clean vehicle, not something you immediately need to take home and clean. The service department didn't even take the time to replace a simple $3 bulb in the taillight, in my opinion, that's pretty sad!
Follow up: The Briarwood team does care about there customers. They saw my review and asked me to bring the vehicle in for a better cleaning to my satisfaction. Thank you team for putting in the extra effort, I appreciate it!response / report this review -
26 July 2017
I've found all the people at Briarwood Ford to be both courteous and personable; Bruno, my sales rep is all that and more. Over the years and many leases and purchases for myself and several family members, working with Bruno has been the primary reason we will not go to any other dealer. He is honest, knowledgeable, energetic, thorough and a great communicator. Bruno listens to what I have to say, hears how I use my vehicle and guides me to the best fit--which changes all the time with cars--what's available, what's the best price package--what's highest ranking on consumers report, etc. This recent lease turn over that I went through was as seamless as the last time; and I'm certain that in the near future, when I take my kids to exchange their cars, Bruno will help them with the best choices again, too.
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18 May 2017
If you are in need of a new vehicle, this is the place to go! Great people and great service! They will do what ever they can to get you the vehicle you are looking for and one that fits your budget. My family and I have been buying cars from Briarwood for many years and always have been happy with out visit and service! Thank you guys for everything :)
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17 May 2017
TOP NOTCH Great service. We had the car in for a flat tire and under a plan we have on the lease the tire was covered. It took a few days to come in and Corey kept me up on what was going on. They were even able to put me in a loaner after a few days of driving on spare. Unfortunately the loaner also got a flat and it was after service hours. The sales dept actually came to my house with another car and swapped them out. I was very grateful for the AMAZING customer service. Thanks again.
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02 April 2017
Very good people and buying experience. Took minimal to no effort to get financing through them. 4 stars instead of 5 because they never could commit to a delivery datebut maybe that's on Ford.
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18 February 2017
I had a great experience with Briarwood Ford, such a friendly staff that really cares you get the right car for you. Very attentive staff & moves quickly! (Shout out to Rick Tanner for another fun experience!) Recently, I purchased another lease with this dealership and it's worth the drive. Went in on a Monday for a car and drove off with exactly what I wanted on Wednesday. Definitely recommend!
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10 February 2017
Nice sales experience. Salesperson was willing to negotiate and work with my financing. After only a week of driving the vehicle (Ford Fiesta), the clutch went bad, and I did not purchase an optional extended warranty. Thankfully, Briarwood Ford honored the sale and replaced the clutch at no cost because it occurred so quickly after purchase. I'm happy with the vehicle now!
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